Resea Career Planner

RESEA Career Planner

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RESEA Career Planner

Salary

$48,422.40 - $71,198.40 Annually

Location

Sioux City - 51103 - Woodbury County, IA

Job Type

Full-time

Job Number

25-02476

Agency

309 Iowa Workforce Development

Opening Date

02/28/2025

Closing Date

3/10/:59 PM Central

LinkedIn Tag

Point of Contact

Darlene Lovato -

• Description
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• Questions

Job Description

Join the Iowa Workforce Development-IowaWORKSteam as a Career Planner in our IowaWORKS office located in Sioux City, IA.

Are you looking for a new career that provides you opportunities to support the Iowa Workforce Development - American Jobs Division, Reemployment Services and Eligibility (RESEA) program at the Workforce Center in Denison, Iowa? In this role, you will support all Reemployment Services and Eligibility Assessments program components to RESEA participants during all RESEA appointments.

Position Description

Review unemployment insurance (UI) claim status with claimant and refer any claim issues to appropriate staff members. Provide required RESEA information to claimant. Ensure work search requirements are being met and all work searches are documented correctly.

• Explain, promote, and discuss One-Stop Center workshops to claimants and register claimants to attend workshops.
• Conduct electronic file search and compare applicants' qualifications with employer job order requirements, referring qualified applicants.
• Assist and ensure a valid work registration is completed in database system. Create or update with customer their Individual Service Plan.
• Complete, review and provide claimant with a RESEA Agreement of Participation reflecting claimants RESEA obligations.
• Facilitate workshops for customers/participants of system programs and services, update workshops and presentations as new information is available. Accurately document all services, appointments, or other pertinent information in database system.

Key Responsibilities:

This role touches many Unemployment Insurance (UI) programs and activities. The successful candidate will be detail-oriented and able to manage the deadlines and details in order to adhere and refer to unemployment administration rules and Iowa law when working with customers in regard to filing UI claims, answering questions and concerns.

• Follow-though is critical to ensure that the proper documentation/notices are sent in a timely manner to ensure positive outcomes. Maintain and organize all documentation related to any UI decisions and ensure UI claims are active, and status of claims are up to date.
• Review previous UI claims for previous or current adjudications. Use database system to review salary histories.
• Cross reference database systems to ensure personal identification information matches. Adjudicate issues within the claim in accordance with all UI laws.
• Provide information to customers for UI appeals when necessary.
• Prepare and participate in all UI appeal hearings relating to issued adjudications decisions.
• Educate customers on services available at the IowaWORKSlocation. Assist customers by answering questions about employment opportunities and local employers.
• Facilitate customers in using computers, i.e., searching internet and print resources, troubleshoot computer/internet usage, tutorials, labor market information, educational options, career explorations, the writing of resumes, and educate customers in the use of self-help services and assisted services available at the Workforce Center.
• Coach customers on all aspects of the job search and assist customers to build their personal and job skills for the primary goal of successful employment. Provide proficiency tests and skill assessments as needed.
• Ask customers appropriate questions to determine services they are seeking and/or needing. Interacts effectively and builds respectful relationships among coworkers and partners.
• Provide courtesy, respect, and politeness in interactions with customers, both internal and external. Possesses excellent listening skills
• Collaborates within the On-Stop system, resulting in a better experience for customers.
• Provides feedback as well as potential solutions to team and/or leadership. Assist with answering UI Benefits Customer Service line during periods of high call volumes.

Essential Skills:

• Greet customers immediately upon entry into the IowaWORKS Center utilizing greeting standards and scripts and welcome each customer in a friendly and professional manner.
• Ability to build rapport with walk-in customers and help provide the answers to their questions.
• Ability to interact with other agency staff; employers; state, federal, county, or municipal officials, and the general public to obtain and provide information Works and communicates with all clients and customers providing quality professional service.
• Displays a high level of initiative, effort, attention to detail and commitment by completing assignments efficiently with minimal supervision.
• Excellent writing skills.
• Excellent organizational skills: time management and multi-tasking ability to manage priorities
• Ability to express ideas clearly and concisely both orally and in writing, to inform, interpret or persuade others.
• Demonstrates high standards of ethical conduct and refrains from dishonest behavior.
• Excellent communication skills with staff and customer.
• Must have demonstrated expertise in working with computers, specific programs and other services provided at the Workforce Center.

Benefits

Joining the IWD/IowaWORKSteam and becoming a State of Iowa employee comes with a range of valuable benefits, including:

• Excellent health, dental, and vision insurance.
• Generous paid time off, including nine paid holidays, vacation, and sick leave with no cap on the sick leave accrual.
• Prepare for the future with the IPERS retirement package, as well as an additional optional deferred compensation retirement plan.
• Flexible Spending Accounts for medical and dependent care.
• Free Life and Long-term Disability Insurance with the option to purchase additional coverage.
• Employee Assistance Programs and Discount Programs for support.

Click here to learn more about all of the amazing benefits the State of Iowa offers.

Hours of Work: Monday - Friday 8:00am-4:30pm.

Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit .

No applicant for employment with the Iowa Department of Workforce Development can have a current, ongoing overpayment balance with Iowa Workforce Development without a payment plan in place. Select positions will be subject to a criminal background check.

Minimum Qualification Requirements

Graduation from an accredited four-year college or university;

OR

an equivalent combination of education and experience substituting one year of full-time public contact work obtaining, analyzing and evaluating data such as job/claims interviewing, testing, referral and/or placement, sales representative, credit investigation, or related public contact work dealing with job applicants and employers in a variety of supportive clerical and outreach functions for one year of the required education with a maximum substitution of four years;

OR

employees with current continuous experience in the state executive branch that includes experience equal to twelve months of full-time work as a Workforce Associate.

For additional information, please click on thislink to view the job description.

Additional Qualification Requirements

Travel may be required for positions in this class. Employees must arrange transportation to and from assigned work areas.

Why Choose the State of Iowa?

At the heart of our commitment to excellence is a dedication to our most valuable asset - our employees. Discover the outstanding benefits that set us apart as an employer of choice.

Our Robust Benefits Package Includes:

Competitive Compensation:

Enjoy a competitive salary that reflects directly on your skills and expertise.

Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendlyTotal Compensation Calculator .Gain insights into your comprehensive annual compensation, including salary and State-provided benefits.

Health and Wellness:

Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.

Retirement Planning:

We are proud to offer the Iowa Public Employees Retirement System (IPERS) . click apply for full job details