Overview
Representative-Customer Service
Job Code: 22012
FLSA Status
Job Family: ADMIN SUPPORT
Job Description Title: Representative-Customer Service
Job Summary
Triages 18 incoming lines through the PBX for multiple BMH facilities. Responsible for all code calls, disaster calls and intercom paging hospital wide. Performs other duties as assigned.
Job Responsibilities
- Answers phones and greets customers using excellent guest relations techniques to promote positive image of organization, models appropriate techniques and behavior.
- Answers telephones, prioritizing and directing calls to assure they reach appropriate areas.
- Assists with processing documents by ensuring they comply with established policies and distributes documents to assure continuous workflow of the department.
- Assist with training others on the console to assure coordination and consistency in operation of the department and organization.
- Completes assigned goals.
Specifications
Experience
Description
Minimum Required: 1 year in customer service area that require data entry, telecommunications, application and customer interaction 1 year in Teleservices area. 1 year Multi-line/PBX environment
Preferred/Desired: 3 years in customer service area that require data entry, telecommunications, application and customer interaction 3 years in Teleservices area. 3 years Multi-line/PBX environment
Education
Description
Minimum Required: Skill in communicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties.
Preferred/Desired
Training
Description
Minimum Required
Preferred/Desired
Special Skills
Description
Minimum Required: Basic computer skills. Experience with office equipment, telephone systems and multiple computer applications. Excellent PBX skills.
Preferred/Desired: Multiline PBX skills and advanced computer skills
Licensure
Description
Minimum Required
Preferred/Desired
Reporting Relationships
Does this position formally supervise employees? If set to YES, then this position has the authority (delegated) to hire, terminate, discipline, promote or effectively recommend such to manager.
Reporting Relationships: No
Work Environment
Functional Demands
Label Short Description Full Description
Sedentary Very light energy level Lift 10lbs. box overhead. Lift and carry 15lbs. Push/pull 20lbs. cart
Light Moderate energy level Lift and carry 25-35lbs. Push/pull 50-100lbs. (ie. empty bed, stretcher)
Medium High energy level Lift and carry 40-50lbs. Push/pull +/- 150-200lbs. (Patient on bed, stretcher) Lateral transfer 150-200lbs. (ie. Patient)
Heavy Very high energy level Lift over 50lbs. Carry 80lbs. a distance of 30 feet. Push/pull > 200lbs. (ie. Patient on bed, stretcher). Lateral transfer or max assist sit to stand transfer.
Functional Demands Rating: Light
Activity Level Throughout Workday
Physical Activity Requirements - Sitting: Continuous
Physical Activity Requirements - Standing: Continuous
Physical Activity Requirements - Walking: Continuous
Physical Activity Requirements - Climbing (e.g., stairs or ladders): Frequent
Physical Activity Requirements - Carry objects: Frequent
Physical Activity Requirements - Push/Pull: Occasional
Physical Activity Requirements - Twisting: Continuous
Physical Activity Requirements - Bending: Continuous
Physical Activity Requirements - Reaching Forward: Continuous
Physical Activity Requirements - Reaching Overhead: Continuous
Physical Activity Requirements - Squat/Kneel/Crawl: Continuous
Physical Activity Requirements - Wrist position deviation: Continuous
Physical Activity Requirements - Pinching/fine motor activities: Continuous
Physical Activity Requirements - Keyboard use/repetitive motion: Continuous
Physical Activity Requirements - Taste or smell: Continuous
Physical Activity Requirements - Talk or hear: Continuous
Sensory Requirements
Color Discrimination: Yes
Near Vision: Accurate
Far Vision: Accurate
Depth Perception: Minimal
Hearing
Environmental Requirements - Blood-Borne Pathogens: Not Anticipated
Environmental Requirements - Chemical: Not Anticipated
Environmental Requirements - Airborne Communicable Diseases: Not Anticipated
Environmental Requirements - Extreme Temperatures: Not Anticipated
Environmental Requirements - Radiation: Not Anticipated
Environmental Requirements - Uneven Surfaces or Elevations: Not Anticipated
Environmental Requirements - Extreme Noise Levels: Anticipated
Environmental Requirements - Dust/Particular Matter: Anticipated
Environmental Requirements - Other
REQNUMBER: 31335