Represent 1, Client Services

Summary:
The Representative 1, Client Services

This position is in the Onboarding Department within Human Resources. The duties of this position include monitoring the intake of employee documents, organizing and preparing documents for scanning, and utilizing the appropriate software applications to scan employee documents. This position requires organizational skills, attention to detail, and the ability to maintain confidentiality.

The hours are 7:30am to 4:00pm.

Contact person is Anna Veal -

DISTRICT EXPECTATIONS: All district employees must:

• Demonstrate regular and predictable attendance. Physical presence is a part of a reliable and predictable pattern of attendance.

• Support the district's vision, mission, goals, and Strategic Plan.

• Engage in civility, respect, and professionalism.

• Maintain the professional knowledge and skills necessary to perform the essential duties and responsibilities of their positions.

Responsibilities:

• Exhibits behavior and communication skills that demonstrate a commitment to superior customer service including quality care and concern with internal and external clients.

• Responds to clients by demonstrating patience, attentiveness, and a willingness to assist while being professional and respectful in interactions.

• Maintains centralized personnel application data.

• Utilizes imaging technology to archive employee processing documentation.

• Schedules employee processing and onboarding.

• Assists external and internal clients in processing and application questions and technology needs.

• Maintains integrity of confidential information provided by employees and in alignment with all federal and state laws.

• Uses various computer systems and programs to review and provide paperwork to stakeholders.

• Works efficiently and productively in a high-volume setting.

• Operates technical equipment.

• Answers phone provides exceptional phone etiquette, and face-to-face customer service.

• Performs basic scheduling for applicants.

• Performs any other duties as assigned.

Responsibilities and tasks outlined in this document are not exhaustive and may change as determined by the needs of the district.

Other information:
Customer Service: Displays courtesy and sensitivity. Manages difficult or challenging customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service.

Quality: Demonstrates accuracy and thoroughness. Displays commitment to excellence. Looks for ways to improve and promote quality. Applies feedback to improve performance. Monitors own work to ensure quality.

Attendance & Punctuality: Schedules time off in advance. Begins working on time. Keeps absences within guidelines. Ensures work responsibilities are covered when absent. Arrives at meetings and appointments on time.

Dependability: Responds to requests for service and assistance. Follows instructions and responds to management direction. Takes responsibility for own actions. Meets attendance and punctuality guidelines.

Job Knowledge: Competent in required job skills and knowledge. Exhibits ability to learn and apply new skills. Keeps abreast of current developments. Requires minimal supervision. Displays understanding of how job relates to others. Uses resources effectively.

NOTE: School Board Policy ensures equal opportunity for all in its personnel policies and practices and does not discriminate on the basis of race, color, gender, religion, national origin, marital status, sexual orientation, gender preference, political beliefs, social/family background, disability or age.

The district accords preference in selection, retention, and promotion procedures to certain veterans and spouses of veterans who are Florida residents.

Experience: One (1) year of increasingly responsible experience in personnel/customer service in a high-volume setting.

Language Skills: Reads, analyzes, and interprets all kinds of documents. Responds to inquiries or complaints from employees, regulatory agencies, or community.

Mathematical Skills: Adds and subtracts two-digit numbers and multiplies and divides with 10s and 100s.

Reasoning Ability: Applies common sense understanding to carry out instructions furnished in written, oral, or diagram form. Deals with problems involving several concrete variables in standardized situations.

Computer Skills: Microsoft Office.

PHYSICAL DEMANDS:

Physical Activities: Standing, walking, sitting, handling, keyboarding, talking, hearing, near acuity, and field of vision.

Lifting Demands: Up to 10 pounds.

Reaching Activities: Both dominant and non-dominant hand; overhead.

Environmental Conditions: Noise Intensity: 3, moderate.

All job postings close at 7:00 p.m. on the posted Closing Date. Applications must be submitted before this deadline.

All applicants must have an "ACTIVE" application and must have received an active notification from the Application Center to be considered or interviewed for any posted position.

Not Currently an Employee of our district?

- If you are seeking employment with Hillsborough County Public Schools, you can apply for the position by clicking the "Apply" button.

Are you a current employee of Hillsborough County Public Schools?

- Eligible employees can find and apply for positions on the new employee experience on the Infor System (GHR Employee Space). Click on Opportunities to explore current openings.

All current employees seeking transfer or promotion must apply through the employee experience page.

Employees who wish to transfer to a different position or location must satisfy the minimum requirements of the desired position.

Please review the skills/competencies listed on your employee profile to determine your eligibility.

If you need to update your skills/competencies, please contact the Application Center at .

You must ensure that you have the proper skills/competencies added to your employee profile PRIOR TO, OR SHORTLY AFTER, applying for any opening.

(Skill/competency updates are not necessary for employees seeking a lateral transfer (same job at a different location

Job description search:

Salary Schedules

Our district salary schedules are available at: