Operations Manager - Car Rental Company in Jackson, WY
Location: Jackson, Wyoming
Reports To: General Manager
Company Overview
Well-established locally owned car rental company in Jackson is seeking a strong Operations Manager to lead their team as the current manager is retiring after many years with the company. Very stable organization with many long-term employees and a great work-place culture. This is a high-volume operation that thrives on strong leadership, operational efficiency, and customer service excellence.
Position Summary
This role is for a seasoned rental car professional who thrives in leading teams, delivering outstanding customer experiences, and optimizing business operations. We are seeking a driven and experienced Operations Manager to lead the team, optimize fleet performance, and elevate customer service. This role is about managing people, driving efficiency, and ensuring top-tier customer experiences-not individual sales. Success is measured by team performance, operational execution, and total company revenue growth. It is imperative that this person leads by example, is a positive mentor, and strong team builder as the organization has a great reputation and many long-term employees.
Key Responsibilities
Leadership & Team Development
- Lead, train, and develop a stable high-performing team with a focus on accountability and execution.
- Foster a strong service culture, ensuring every team member upholds company standards.
- Manage daily operations by coaching staff, resolving issues, and setting clear performance expectations.
- Oversee scheduling and labor optimization to balance costs while delivering exceptional service.
- Hold employees accountable for operational efficiency, customer interactions, and policy adherence.
Customer Service & Risk Management
- Drive a service-first culture, ensuring all interactions exceed customer expectations.
- Lead customer resolution efforts, handling escalations professionally and efficiently.
- Monitor NPS scores, online reviews, and customer feedback, implementing improvements as needed.
- Enforce damage collection, fraud prevention, and compliance policies to protect company assets.
Operational Efficiency & Fleet Performance
- Oversee daily fleet operations, ensuring vehicles are available, clean, and damage-free.
- Optimize fleet movement, utilization, and maintenance scheduling to reduce downtime.
- Monitor Revenue Per Unit, and utilization, adjusting strategies to align with revenue goals.
- Implement policies to streamline check-in/check-out processes and back-end logistics.
Qualifications
- 5+ years in rental car management
- Proven ability to lead teams, drive accountability, and develop staff.
- Strong customer service background with a focus on problem-solving and escalation resolution.
- Experience with fleet utilization, pricing strategy, and performance analytics.
- Proficiency in rental management software and fleet tracking systems.
- Valid driver's license with a clean record.
Compensation & Benefits
- Total compensation: $90,000 - $115,000
- Use of company vehicle (after 90-day probation, dependent on utilization).
- Employee subsidized housing available
- Tax-free healthcare reimbursement program.
- Paid vacation (with seasonal restrictions).
- 401(K) with matching
- Complimentary Ski Passes
- Short Term / Long Term Disability
- Positive work-place culture with many long-term employees
Apply:
Please apply with your most recent resume at ; or call Lindsay at today for more information.
Serious relocation candidates with experience as a Branch Manager or Operations Manager at a busy rental car company will be considered for this role. Must have experience working in the US.
all resume submissions will be kept in the strictest confidence