Description
A Brief Overview The Rent Recovery Specialist works directly with the Community Directors and Directors of Operations to constantly review accounts receivable reports, collects delinquent balances from past residents, and makes recommendations for next steps and possible decisions to send resident to collections. The Rent Recovery Specialist manages past residents with a balance older than 30 days from move out date to collect balance due. This role maintains contact logs for each property, updates notes in the property management system, provides property with monthly write-off accounts, and provides a monthly collection report to the Operations Analyst. This position creates and presents monthly, quarterly, and annual reports and results to HMC Leadership. This position assists the properties in revenue collection.
What you will do - Manages outstanding balances and the collections of monies due from past residents with a balance older than 30 days from move out date to meet or exceed a pre-determined monthly goal.
- Gathers and reviews information to support decisions to offer account settlement or commits the organization to writing the account off as bad debt.
- Negotiates payment plans with past resident balances within Hunt's guidelines. Notes payment plan in the property management system.
- Negotiates payment settlements on behalf of the organization, which represents a significant recovery of accounts receivable.
- Uses discretion to authorize payment discounts up to 40% for immediate payment. Notifies property of discount for write off.
- Creates, maintains, and manages a contact log that tracks all attempts to contact past resident.
- Recommends sending accounts to Collections when settlements cannot be negotiated.
- Provides Community Directors, or designees, monthly a list of past residents accounts that are over 90-days old and deemed uncollectible, that has been determined to be written off as bad debt by the property.
- Oversees, manages, and ensures all identified 60-day past due accounts are written off by the property operations support accounts specialist or management team. Once a collection is deemed uncollectable, sends delinquent accounts to collections and continues file management with collections companies.
- Produces and presents monthly, quarterly, and annually updated status reports regarding delinquent accounts to property leaders and Senior Leaders.
- Provides the Operations Analyst with a monthly collection report for goal validation, may make recommendations for improvements.
- Manages the tracking of all write off activity in correlation with previous analysis and/or recommendations.
- Collaborates with Operations Analyst to maximize revenue collection.
- Updates notes in the property management system regarding collection progress.
- Communicates with the Community Directors, or designee, when additional contact information is required for past resident.
- Participates in the development of tools, resources and procedures that are aligned with Hunt's Goals to maximize collections.
- Represents the company in a professional manner always.
Qualifications - High School Diploma or GED Required
- A combination of education in a field related to Property Management Required
- 1-3 years previous work experience Required
- previous experience in Military Housing or Property Management Preferred
- previous experience with Yardi Preferred
- Must demonstrate excellent written and verbal communication skills and interpersonal skills, particularly the ability to communicate effectively with all levels of management and industry professionals.
- Strong ability to collect and/or negotiate for results.
- Requires excellent organizations, interpersonal and collaborations skills as well as strong understanding of financial and accounting tools and practices.
- Ability to prioritize, multi-task and meet deadlines.
- Analytical and detail-oriented with strong organizational skills.
- Excellent written, verbal, and interpersonal communication skills.
- Strong computer skills including, proficient in use of Excel and MS Office.
- Ability to pay close attention to detail, work independently.
- Requires initiative and ability to think analytically and critically.
- Interprets, explains, and enforces policies, rules, regulations, and legal documents as needed.
Compensation We are committed to offering competitive and equitable compensation. Final salaries will be determined based on factors such as geographic location, skills, education, licenses, certifications, and/or experience. In addition to these factors - we believe in the importance of pay equity. We consider internal and external factors as a part of every final offer. We also offer a generous total compensation and benefits package.
Benefits A competitive salary is only one part of your total rewards. We also offer a comprehensive benefits package, including paid time off, medical, dental, life and disability insurance, HSA/FSA accounts, retirement, rewards programs, and so much more.
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You must be able to pass a drug, background screen and physical abilities test/motor vehicle record check (if one is required per the position).
EEO/ADA The Company and its affiliates provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.