Renewal Specialist

Primary Talent Partners has an opportunity available for a renewal specialist with our large IT client. This is a full-time W2 contract position with an initial duration of 3 months and potential for extension and/or conversion.

Pay Range: $26/hr to $28/hr, no PTO or benefits included. An ACA-compliant benefits package is available for enrollment.
Schedule: M - F, Normal Business Hours (Remote)

General Description:
The Renewal Specialist focuses on driving high volume business through focus on renewals and unattached business utilizing prescriptive selling techniques. The Renewal Specialist builds relationships and educates sales on the programs, resources, and pricing strategies available to secure on time, profitable renewals.

The Renewal Specialist will focus on current customers and sales in an effort to consult and sell all renewal product options including multiyear and coterminous renewals. The Renewal Specialist will also assist in maintaining customer data and post-sales support including general administration support.

Key Areas of Responsibility:
The Renewal Specialist key area of responsibility is to support the pursuit and closure of a sale emphasizing the value of services. This includes but is not limited to quoting renewals, processing credit requests, handling new maintenance requests and general sales requests.

• Attends required and partner training and applies that knowledge in their day to day business.

• Contributes to the team's knowledge base and readily shares Partner knowledge and best practices with peers and Account Managers.

• Seeks advice and assistance to increase knowledge and develop skills to work independently.

• Follows-up and responds to questions about Partner programs, post-sales entitlement, related sales information (e.g. contract numbers, order dates, invoice status, etc.), and escalations.

• Monitors renewal opportunities and attach rate leads; manages the opportunity pipeline from lead to closure.

• Generate accurate sales quotes; drives for multi-year agreements.

• Produces Sales Forecast reports.

• Explains to customers the value of Partner solutions features and benefits

• Articulates to customers, sales and Partners the value proposition.

• Understands and explains the pricing structure, multi-year advantages, and financing benefits; advises Sales on pricing strategies, how to increase profitability, and how to position it to the customer; negotiates with Partners to obtain the best pricing structure.

• Coordinates and collaborates with Partners, PPM, and Sales to drive shared opportunities and fine tune strategies to exceed joint sales goals.

• Develops and maintains a Territory Plan; adjusts quarterly for past performance and future expectations.

• Responds to requests and questions from customers and Account Managers.
The information in this position description is intended to convey information about the key responsibilities and requirements of the position. It is not an exhaustive list of the skills, efforts, duties, responsibilities or working conditions associated with the opportunity. Responsibilities are subject to change.

Required Qualifications:

• Proficiency with Microsoft Office

• Basic computer skills (e.g., use of mouse, keyboard, e-mail)

• Bachelor's Degree

• Knowledge and proven success of engaging and working with sales teams

• Ability to execute on territory goals and metrics

• Ability to adapt and change to the business needs of the practice and team coverage model

• Interpersonal and presentation skills

• Strong oral and written communication skills

• Strong passion for learning

• Motivated and self-starting

• Strong problem solving skills

• Must be able to communicate effectively and in a constructive manner with management, peers and coworkers

Primary Talent Partners is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.

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