At Conduent, we empower our dedicated associates to deliver essential services and solutions for Fortune 100 companies and over 500 government entities, creating outstanding outcomes for our clients and millions relying on them. This is your chance to thrive, make an impact, and immerse yourself in a culture that values individuality every day.
Remote Part-Time Customer Service Representative Flexible Part-Time Schedules $17.31 per Hour + Performance Incentives Are you a proactive problem-solver who excels at managing high call volumes and helping customers resolve their concerns? Join us as a Customer Service Representative and assist customers with their post-purchase inquiries, whether it's tracking orders, checking status, or more. If you're passionate about delivering exceptional service and ensuring customers feel valued, we want to hear from you.
Your Responsibilities Include: - Managing incoming calls from customers regarding their recent purchases.
- Assisting customers with tracking numbers, order status, returns, and other post-purchase requests.
- Utilizing your problem-solving skills to provide quick solutions for issues.
- Effectively de-escalating frustrated customers with empathy and professionalism.
- Occasionally engaging in upselling or cross-selling when appropriate.
What We're Looking For: - A compassionate, patient individual with exceptional communication and interpersonal skills.
- Strong problem-solving capabilities and a talent for de-escalating upset customers.
- An individual who thrives in a high-volume, fast-paced environment.
- Previous experience in customer service or call centers is a plus, but training will be provided.
Why You'll Love Joining Us: - Remote Work: Enjoy the flexibility of working from home in a secure environment.
- Bonus Opportunities: Earn performance-based bonuses as recognition for your hard work and success.
- Supportive Environment: Collaborate with a team that truly has your back.
Ready to elevate your career?
Apply today and be part of a team passionate about technology and customer service.
Requirements: - Must be 18 years or older.
- High School Diploma or GED required.
- A successful background check is necessary.
- At least six months of customer service experience preferred.
- High-speed Internet access with specific requirements (download 10mbps+, upload 3mbps+, ping less than 175ms; Ethernet connection required).
- A typing speed of at least 30 WPM is required.
- A secure workspace with a door accessible only to you during work hours.
- Familiarity with iOS and/or macOS, or similar technologies, is preferred.
- Training will consist of 19 full-time hours, Monday through Friday from 10am - 6:30pm CST starting the week of July 13th.
- Flexibility for at least 40 hours of availability per week (minimum of 8 hours on one weekend day).
- A minimum commitment of 16 hours per week, not exceeding 29 hours weekly.
- Must reside in designated US hiring zones.
Note: Currently, we are not hiring individuals in the following states: AK, CA, HI, MA, IL, MT, & NY, as well as specific metro areas including MS-Minneapolis, IL-Chicago, NY-New York City Metro, OR-Portland, MD-Montgomery County, WA-Seattle, and CO-Denver.
Conduent is an Equal Opportunity Employer, welcoming applicants of all backgrounds without distinction. We prioritize the health and safety of our associates and their families. For most positions, while vaccination is not required, you will need to provide your vaccination status where legally permissible as part of your employment.