Release Triage Engineer

JOB DESCRIPTION:

Job Summary:
As a Release Triage Engineer, you will be responsible for triaging any networking/wifi/hdmi/BLE issues by retrieving and analyzing the data from the cloud, root causing the issue and raising it with the concerned team. You will be responsible for complete release quality and triage lifecycle which includes deployment, triage, mitigation, and tool development for software release operations.

Job Responsibilities:

• Ensuring timely and high-quality software releases across various devices using proactive monitoring of metrics and alerting

• Troubleshoot problems using Linux systems and networking protocols, including packet capture analysis

• Diagnose and resolve issues in broadband devices, covering various components like connectivity (Wi-Fi, Ethernet), network protocols, security (WPA) etc

• Troubleshoot problems in entertainment devices in various components like Media player, Audio/Video streaming protocols , Web browser, HDMI, Bluetooth, WiFi/Ethernet

• Diagnosing and resolving issues using Linux systems and networking protocols, including packet capture analysis

• Develop anomaly detection techniques and data-driven solutions to identify and address system issues.

• Deep-dive analysis of RDK middleware issues, including source code review, to identify root causes in the middleware and platform.

• Design and enhance operational tools to improve system performance.

• Analyze data from millions of field devices to provide insights and support decision-making.

• Utilize AWS technologies (S3, Athena, Quick Sight) for data management and visualization.

• Architect and implement DevOps solutions for operational improvement.

• Compare the metrics globally across various device models.

• Respond immediately to critical field issues, determine their triggers, and mitigate them.

• Lead teams, mentor colleagues, and communicate technical insights effectively to stakeholders

Requirements
Must skills & requirements:

• 5+ years of C/C and Linux experience

• Defect Tracking Tools such as Jira

• SCM Tools - Git & GitHub

• 2+ Years of experience as a technical lead and mentoring a small team of engineers

• 3 + Experience with log management and analysis tools such as Elastic Stack (ELK), Splunk, and Grafana for data visualization and monitoring

• One of Scripting language experience - BASH, Go, Python

Must have experiences :

• Embedded Systems experience

• Experience AWS, Asure or other cloud infrastructure

• Experience with monitoring systems (i.e. Datadog, CloudWatch, etc.)

• Familiarity with continuous integration/deployment processes and tools such as Jenkins, Concourse etc.

• Knowledge and experience in Set-top boxes, Broadband Gateways, Networking or Home Security domain is plus.

• Knowledge of RDK