Regional Support Specialist

Description

The Regional Support Specialist (RSS) provides critical administrative, operational and customer service support to our Coldwell Banker Real Estate branch offices, leaders and agents. The RSS team will work together, spending time each week across a group of offices, providing support in a variety of ways including, but not limited to, processing agent transactions, acting as a liaison with our different departments and business partners, general office administration and customer service. This position plays a significant role in driving the success of our key principle of helping our agents live exceptional lives.entations and supporting office culture Minimum Qualifications:
• 1 or more years customer service experience preferred; Prior Real Estate office experience preferred.
• Strong written and verbal communication skills
• Technologically proficient in all areas including but not limited to familiarity with various operating systems on PCs and Macs and ability to navigate computer software.
• Proficiency with Microsoft Office
• Ability to communicate effectively with different audiences, including agents, branch managers and operational support teams.
• Customer focused, delivery oriented, ability t

Skills

Digital marketing, Social media, Customer service, microsoft office, Support, Troubleshooting, Help desk support, Help desk

Top Skills Details

Digital marketing,Social media,Customer service,microsoft office

Additional Skills & Qualifications

Responsibilities: Office Organization
• In collaboration with our facilities and IT partners, ensure all items in the office remain in working order
• Ensure needed office supplies are sufficiently stocked and organized, mail is distributed
• Greet and direct agents/customers as needed Agent Support
• Provide white-glove service for agents and clients visiting our offices, promoting the teams available to support them in their business
• Support Agents with any technology, process or operationally related questions
• Promote a friendly, inclusive office culture that reinforces our agent value proposition
• Work with Agent Onboarding Team as needed to support agent onboarding process Transaction Support
• Ensure our agents' transactions are efficiently and accurately processed- commission payments are timely and adjustments are avoided
• Scan physical checks as needed
• Point of contact as needed for following up on missing documentation or escalation of transactional issues.
• Database entry and updates - MLS, Transaction Manager
• Ensure our agent's transactions are complete for compliance, commission payments are timely and adjustments are avoided
• Systems review of Trident and transaction manager, issue resolutions submitted through OnBase Branch Leader Support
• Support Branch Manager as needed with maintaining office promotional items, sales meetings, new agent orientations and supporting office culture

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $18.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in West Hartford,CT.

Application Deadline

This position is anticipated to close on Apr 24, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.