Regional Service Manager

Location: RI/MA/CT Area (Hybrid: 3 Days in Office)

We are seeking a Regional Service Manager to oversee service operations, drive sales of retrofits and consumables, and ensure high levels of customer satisfaction in the flexographic printing industry. This role will be responsible for planning and coordinating service activities, resolving customer issues, and managing field service operations efficiently.

• Lead and manage regional service operations, ensuring efficiency and customer satisfaction.
• Promote and drive sales of retrofits, digital services, and consumables.
• Plan and oversee field service visits, ensuring timely and effective resolution of customer issues.
• Conduct machine audits, customer training, and production support to enhance equipment performance.
• Develop and implement service policies and procedures to improve operations.
• Collaborate with internal teams to ensure smooth service execution and customer support.
• Maintain and strengthen customer relationships, acting as the primary point of contact for service-related needs.

• Experience with Flexographic printing presses or processes is strongly preferred
• Engineering or technical degree required
  
  
  
  • Electrical Engineering preferred; Mechanical Engineering also considered
  
  
• At least 5 years of experience in a relevant role
  
  
  
  • 10 years preferred, with at least 2 years in flexographic printing
  
  
• Strong leadership and problem-solving skills, with a customer-focused mindset
• Must be located in RI/MA/CT area and available to work in-office at least 3 days per week

• Leadership role with opportunities for career growth.
• Work with cutting-edge printing technology and industry leaders.
• Competitive salary and benefits.
• Hybrid work environment with a mix of office and field engagement.

Apply for more details.

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.

GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.