Since 2022, Associated Materials / Alside has been undergoing a transformation to maximize our potential through investments in people, operations, and brands.
If you want to be part of a company where your ideas and input are more than just encouraged they are valued this is the place for you. At Associated Materials / Alside, your contributions will provide an immediate and lasting impact, helping us achieve what is possible.
JOB TITLE: Installed Sales Solutions Regional Project Administrator
SUMMARY: Reports to Director of ISS National Remodeling
The individual in this position will be responsible for the scheduling and coordination of remodeling installation projects. This individual will provide proactive communication to our customers regarding the current status of open installation projects.
OBJECTIVES: - Consistently deliver world-class Customer Service
- Assist in research and development of accounts to achieve project metrics
- Administer and manage customer account activities by thoroughly and accurately maintaining documentation and order entry accuracy
DAY-TO-DAY RESPONSIBILITIES: - Customer Communication & Updates: Proactively provide customers with regular updates on job milestones utilizing to ensure transparency and satisfaction throughout the project lifecycle.
- Scheduling & Coordination: Lead and coordinate all measures, installation, and service appointments between homeowners and independent contractors, ensuring seamless scheduling and execution of all appointments.
- Issue Resolution: Respond to and resolve customer issues, concerns, and questions in a timely and professional manner, ensuring a positive customer experience.
- Project Timeframe Management: Ensure all projects are completed within agreed-upon customer commitment timeframes, monitoring progress and addressing any delays or obstacles that may arise.
- Project Documentation: Collect and upload all necessary project paperwork into the system, maintaining organized and accurate records for each job from start to finish.
- Safety Compliance: Operate in a safe manner, adhering to all safety protocols, and contribute to maintaining a safe work environment for all team members and customers.
- Customer Resource & Support: Serve as a reliable and knowledgeable resource to customers, providing accurate information and assisting them with any inquiries related to their projects.
- Collaboration & Goal Achievement: Follow and execute any additional instructions or tasks provided by management to support the overall goals and objectives of the organization, contributing to team success.
SKILL REQUIRMENTS: - Ability to multi-task
- Results Driven and Self-Motivated
- Service Oriented
- Effective Time Management
- Organized and Detailed Oriented
- Excellent Communication Skills
- Ability to learn and embrace new technology
KNOWLEDGE/PHYSICAL REQUIREMENTS: - Microsoft Excel, Office, and Outlook
- Salesforce preferred, but not required
- General knowledge of the exterior building industry preferred, but not required
- Frequent sitting, standing, walking, bending
EDUCATION AND EXPERIENCE:- High School diploma or GED equivalent required
- Preferably 1-3 years in an operational environment, preferably building products with a demonstrated success working with customers
Associated Materials is a leader in exterior building products for residential and commercial remodeling and new construction markets. We produce vinyl windows, vinyl and composite siding and accessories, and metal building products and distribute other essential building products to ensure customers find everything they need for their exterior.
Headquartered in Cuyahoga Falls, Ohio, more than 4,000 associates across North America support Associated Materials. We operate 11 manufacturing facilities and more than 100 Alside and over 20 Gentek supply centers across the United States and Canada. Through our unique combination of award-winning products, manufacturing and distribution operations, installation solutions, and support services, the opportunities at Associated Materials are endless.
Associated Materials Building Products Better Associated Materials, LLC. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, ancestry, age, disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance. We also make reasonable accommodations for disabled employees and applicants, as required by law.
$30.00 - $32.00/hour
The actual wage offered to the successful candidate will be based on multiple factors, including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal pay parity. Compensation decisions are dependent upon the facts and circumstances of each position and candidate.