SUMMARY As a Regional Administrator, the individual is responsible for leading and directing practice operations for assigned Salinas Valley Health Clinics locations, including supervision of subordinate managers and supervisors, but not physicians, and oversees the management of all clinic/practice activities and staff. Ensures that the practice maintains a patient and customer focus designed to support delivery of the highest quality care. Seeks opportunities to grow the financial health and long-term sustainability of the service line. Establishes current and long-term objectives, plans and policies, subject to the approval SVHC and Cypress Healthcare Partners.
ESSENTIAL DUTIES AND RESPONSIBILITES Includes but not limited to the following:
- Responsible for all aspects of the operation of assigned SVHC clinics.
- Implements all policies established by Cypress and the controlling organization (e.g., SVHC and SVH).
- Develops and submits recommendations for the efficient, quality and compliant operations of the managed facilities as necessary.
- Participates in the selection, training and supervision of clinic staff. Participates in staff supervision, performance evaluation, merit increases and corrective actions.
- Selects, employs, controls and discharges management staff at the assigned practices and facilities and maintains staff policies and practices for the managed practices in conjunction with other affected departments (e.g., HR, Accounting, B&C, Compliance).
- Maintains physical properties in good and safe state of repair and operation.
- Works with Cypress's Revenue Cycle Management - Billing & Collection teams that oversee billing and collection responsibilities for the managed practices. Monitors key metrics and benchmarks to ensure that B&C services are within acceptable ranges (e.g., A/R days outstanding, gross charges, collection percentage, net collections, refunds, etc.)
- Presents to Cypress and client senior management (e.g., SVHC's CMO), and/or their committees or workgroups, periodic reports reflecting the services and financial activities of the managed practices and such special reports as may be required by Cypress and SVHC, including month end, dashboard and benchmarking reports.
- Attends all client meetings related to the managed practices and attends all other appropriate meetings as Cypress's representative.
- Collaborating closely with the population health team to support initiatives, achieve quality measures, and meet organizational goals.
- Collaborate with the Care Coordination department to foster a positive culture and engagement.
- Diligently works to obtain and maintain any necessary or desirable accreditations, licenses and certifications of the managed practices and their ancillary operations.
- Prepares a plan for the achievement of SVHC clinics' specific objectives and mutually established goals and periodically reviews and evaluates such plan.
- Coordinates with medical staff to ensure quality patient care and services are provided.
- Act as a liaison between the practice/client and the medical staff and represents the managed practice at external functions.
- Takes lead on optimizing patient satisfaction and experience. Implements and monitors patient satisfaction survey tools and social media outlets (e.g., Yelp and Google Reviews). Continuously identifies areas for improved patient satisfaction and implements improvement plans.
- Awareness of compliance obligations and focuses management and staff attention on compliance (e.g., HIPAA/confidentiality, IIPP, Cypress Compliance Manual, labor laws, Cypress Employee Handbook, AKS, etc.).
- Appropriately prioritizes tasks and projects.
- Takes independent initiative to get things done.
- Appropriately delegates tasks to others, especially clerical tasks.
- Appropriately communicates with others. Keeps Cypress senior management appropriately informed via email, telephone conferences or in-person briefings of relevant important information.
- Performs other duties that may be necessary or in the best interest of the managed practices and Cypress.
EDUCATION and/or EXPERIENCE - Bachelor's degree required. MBA or Master's degree with a healthcare focus preferred.
- At least 5 years prior experience as a medical practice administrator with a medical practice of more than 10 physicians and preferably multiple locations. Ability to work cooperatively with physicians.
- Financial expertise in healthcare fiscal management.
- Certified Medical Practice Executive (CMPE) through MGMA's American College of Medical Practice Executives (ACMPE) is desirable.
- This position must become reasonably proficient using the Practice's EMR System (EPIC).
- Valid Driver's License.
SUPERVISORY RESPONSIBILITIES Supervises the non-physician staff at assigned SVHC location.
QUALIFICATIONS - Advanced training or certification in management of clinic operations.
- Excellent communication, interpersonal, and organizational skills to serve as a trusted advisor to the client and leader to team members.
- In-depth knowledge of revenue cycle management, third party reimbursement, regulatory issues and compensation plan methodologies
- Experience with Epic is highly desirable.
- Ability to work collaboratively and effectively with the practice lead physicians to drive organizational goals and deliver highest quality of care while maximizing practice performance.
- Creative, flexible and easily adapts to changing priorities.
- Energetic, takes initiative and able to work in a team environment as well as autonomously when needed.
- Exhibits a strong work ethic. This individual must be innovative, efficient and results focused.
KNOWLEDGE The jobholder must demonstrate current competencies applicable to the job position.
- Excellent computer knowledge, including use of Outlook email, Excel spreadsheets, PowerPoint presentations, Adobe Acrobat, ADP's Workforce Now and other computer software. This executive should develop at least moderate competency with the organization's EMRs and other major software systems.
- Excellent customer service
- Problem resolution skills
- Critical thinking skills and ability to analyze datasets
- Effective verbal and writing skills
- Microsoft Office knowledge (Word, Excel, and Outlook)
- Demonstrates customer-focused interpersonal skills and interacts effectively with practitioners, the interdisciplinary healthcare team, community agencies, patients, and families who may have diverse opinions, values, and religious and cultural ideals.
- Demonstrates ability to work autonomously and be directly accountable for results
- Demonstrates flexibility
- Exhibits capability to influence and negotiate individual and group decision making
- Possesses skills to function effectively in a fluid, dynamic, and rapidly changing environment
- Displays proven ability to positively influence behavior and outcomes
CONDITION OF EMPLOYMENT: Salinas Valley Health Clinics requires you to prove that you have received the COVID-19 vaccine or have a valid religious or medical reason not to be vaccinated.
The range displayed on this job posting reflects the target for new hire salaries for this position.