Mission-Driven. Honor-Bound. Fairbanks Morse Defense. What's your calling? For the men and women of Fairbanks Morse Defense it's the rapid and effective support of the fleets that entrust us to design, develop, and deliver the best naval power technology on the planet. We're one of the nation's leading marine defense contractors because of the highly trained and dedicated teams that provide reliable power systems, parts, and aftermarket services to the U.S. Navy, Coast Guard, Military Sealift Command, and Canadian Coast Guard. When you join Fairbanks Morse Defense, you join a legacy of commitment that spans 150 years. Fairbanks Morse Defense offers competitive benefits with a wide range of training and development opportunities. Our world-class teams are dedicated to helping every individual achieve their full potential. Discover what it's like to be a part of the Fairbanks Morse Defense team here:
Summary Working closely with our Government and Commercial customers and all Fairbanks Morse Defense Business Units this role will identify and shape business growth opportunities. The primary focus of the role is to lead and coordinate the customer experience and our engagement approach to maximize customer satisfaction. The scope of the role covers all sales opportunities across all Fairbanks Morse Defense Business Units including original equipment, aftermarket, and system offerings.
Principle Duties and Responsibilities- Developing deep and broad customer relationships for all major new build and ship repair facilities with a comprehensive understanding of our customers priorities.
- Providing customer insights, actionable intelligence and business recommendations on new sales opportunities across all possible revenue streams: aftermarket, original equipment and systems.
- Increasing revenue and profits, improving market share and market intelligence across all possible revenue streams: aftermarket, original equipment and system solutions.
- Collaborating with Strategic Directors and Sales leadership to establish Business Segment strategies and execute sales plans to meet business goals.
- Providing up to date sales forecasting aligned with annual, quarterly and monthly sales goals and status is periodically to the organization and senior leadership
- Collaborating across regional sales positions to elevate the customer experience and ensure consistency of approach and branding of Fairbanks Morse's products and services
- Becoming embedded in the regional community and actively participate in regional industry forums, organizations and professional societies.
Qualifications and Educational Requirements - Bachelor's degree or equivalent customer account management experience
- This position requires interaction with both internal and external customers, so the ability to communicate effectively across all levels of management, peers, and clients is an absolute and essential requirement.
- 5+ years of experience developing strong customer relationship and selling complex mission critical equipment and services in a competitive environment.
- High energy and positive attitude.
- Ability to take initiative, identify new opportunities and position company for success.
- Tenacity and creative ability to research accounts, identify key players, generate interest, and qualify leads into sales opportunities.
- Experience leveraging customer relationship management (CRM) tools such as Salesforce for improved business communication and planning.
- Ability and willingness to travel up to 60%.
- Experience developing and securing long-term agreements with customers that deliver mutual business benefits.
- Demonstrated analytical, written, and verbal communication skills.
- Proficient in Microsoft Office Suite (emphasis on Excel).
- Excellent problem-solving, task prioritization, follow-up, and customer service skills required.
- This position requires access or potential access to Unclassified Naval Nuclear Propulsion Information, which is Not Releasable to Foreign Nationals (NOFORN) data. Therefore, to meet NOFORN requirement, you will have to provide proof of US Citizenship and attest that you do not have dual citizenship. Acceptable proof of US Citizenship is a US Passport, US Birth Certificate or Naturalization Certificate.
This specification is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions that will be given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. Ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Fairbanks Morse.
Fairbanks Morse Defense offers a competitive benefits package including but not limited to, medical, dental, vision, life, and disability insurances, and 401k retirement plan with employer match. In addition, we offer paid time off, paid holidays, paid parental leave, and tuition reimbursement.
Equal Opportunity Employer/Veterans/Disabled