Job Description Summary The Patient Access Center is the scheduling and communication call center for MUSC. We are the front-line for our patients and support the various specialties and providers at MUSC.
Entity Medical University Hospital Authority (MUHA)
Worker Type Employee
Worker Sub-Type Regular
Cost Center CC000593 CHS - Patient Access Center
Pay Rate Type Hourly
Pay Grade Health-19
Scheduled Weekly Hours 40
Work Shift Day (United States of America)
Job Description About the Department: The
MUSC Patient Access Call Center is a centralized hub supporting the Medical Authorizations team, and Referral Management team. As the front line of patient interaction, the center plays a vital role in:
- Ensuring accurate data collection for efficient billing and revenue cycle processes
- Providing responsive and compassionate customer service to patients and referring providers
The Referral Management team specifically focuses on guiding patients through the referral process, ensuring timely access to the care they need across MUSC's healthcare system.
Additional Job Description Key Responsibilities: - Serve as the initial contact for patients and referring providers.
- Facilitate the referral and appointment scheduling process across multiple specialties.
- Use call center protocols and automated systems to manage scheduling and data entry.
- Triage calls using standardized algorithms; refer clinical issues to the appropriate teams.
- Collect and verify patient demographic, insurance, and contact information.
- Ensure high-quality customer service and patient satisfaction.
- Maintain a strong understanding of referral workflows and department procedures.
Minimum Qualifications: - Education:
- Bachelor's degree from an accredited college or university OR
- High school diploma or equivalent (GED) and at least two (2) years of experience in a medical office, call center, or customer service environment.
- Skills & Requirements:
- Ability to prioritize and manage multiple tasks in a dynamic, high-volume setting.
- Strong computer proficiency, including Windows, Excel, and web navigation.
- Excellent verbal and written communication skills.
- Strong problem-solving and customer service abilities.
- Self-directed with the ability to collaborate across teams.
- Typing speed of 35 cwpm required.
If you like working with energetic enthusiastic individuals, you will enjoy your career with us.
The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.
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