Recreation Manager
Eagle Ridge Resort & Spa 1 Positions
ID: 55053
Posted On 10/29/2024
Job Overview PURPOSE AND PERFORMANCE GOALS Directs the overall performance of the Recreation Department including guest and group satisfaction with focus on financial performance.
ESSENTIAL DUTIES AND RESPONSIBILITIES Essential duties and responsibilities include the following (other duties may be assigned):
- Develops, oversees, implements, and monitors activities, group recreation, team building programs, children's programs, special events, holiday events and amenities to increase guest satisfaction and department revenues.
- Maintain cleanliness, organization, and safety of equipment and facilities in accordance to established procedures both directly and through training; assigning and evaluating subordinates.
- Spearheads and facilitates teambuilding activities for groups and associations.
- Responsible for interviewing, hiring, training, planning, assigning, directing work, evaluating performance, rewarding and disciplining subordinates, including Recreation Supervisor; addressing complaints and resolving problems.
- Creates a monthly and yearly recreation calendars highlighting upcoming events at Eagle Ridge and local Galena events.
- Monitors and abides by monthly and yearly budgets.
- Maintains inventory of all supplies and orders more supplies when running low.
- Have knowledge of recreation activities and amenities; plus be able to answer questions and assist guests and subordinates in these areas.
- Knowledge of all duties and responsibilities of Recreation Supervisor and Recreation Attendants. Cover shifts as needed.
- Work with sales team to sell group recreation and team building.
- Approve bi-weekly time and attendance report
- Make reservations and sales recording cash, check, room charges, and paperwork in accordance to established procedures.
- Communicate areas of concern to the Director of Rooms.
- Facilitate departmental staff meetings.
- Approve of work schedules based off of occupancy and foreseen traffic created by Recreation Supervisor.
- Attend manager's meetings
- Establish partnerships with local vendors in order to offer guests extended amenities as well as offer more activities for teambuilding and group recreation.
- Attend marketing meetings to ensure that all recreation activities are being advertised in an effective and accurate manner.
- Work on a daily basis with Special Events coordinator to maintain a themed décor for all programs and events.
- Maintain cleanliness and maintenance of indoor swimming pool on a daily basis.
- Oversee cleanliness and maintenance of pickle ball and tennis courts to include pre season set-up and seasonal tear down
- Maintain cleanliness and maintenance of playground and sand volley ball courts
- Oversee maintenance and cleanliness of Inn fitness facility to include regular prevenative maintenance on all machines.
- Oversee cleanliness and maintenance of Inn Game Room
- Oversee the operations of the Eagle Ridge boat dock to include hiring and recruitment, scheduling, and all pre and post maintenance of pontoon boats, kayaks, and paddle boats.
SUPERVISORY RESPONSIBILITIES Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty in a satisfactory manner. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must have valid driver's license.
EDUCATION AND/OR EXPERIENCE Certificate from college or technical school plus one to two years related experience; or equivalent combination education and experience. Must be proficient in Microsoft Word, Publisher, Excel, and PowerPoint.
LANGUAGE SKILLS Required to read and interpret documents, write routine correspondence, and must be able to communicate clearly with guests, supervisors, and fellow associates.
MATHEMATICAL SKILLS Candidate must be able to add, subtract, multiply, and divide, calculate discounts, interest, proportions, percentages, area, circumference, and volume in all units of measure, using whole numbers, fractions, and decimals.
REASONING ABILITY Will be called upon to solve problems involving guests, associates, and equipment in a timely manner while minimizing guest impact.
CERTIFICATES, LICENSES, REGISTRATIONS - Must be able to acquire Certified Pool Operator certification.
- CPR and First Aid certification preferred.
- Valid Driver's License
PHYSICAL DEMANDS Must be able to stand/walk around for extended periods of time. Must be able to kneel/crouch. Occasionally lifts up to 50 pounds.
HOURS Due to the business demands of the hospitality industry, and the fact that the Resort provides guest services 24 hours a day, 7 days a week, any employee may be required to work rotating shifts, including weekends and night shifts.
WORK ENVIRONMENT Varies daily. May work in hot and humid indoor conditions, outdoor weather conditions, as well as in an office setting. Frequently comes in contact with pool chemicals (mainly chlorine briquettes but also Muriatic Acid) as well as cleaning chemicals. The noise level is occasionally loud.
Primary Contact
Tiffany Goldsmith
,
Phone
Phone
Phone
Fax
Email
False
False
True
Job Details Categories
Hotel/Hospitality/Tourism
Location
Galena, IL
Shift
First Shift
Job Type
Employee
Full/Part
Full Time
Pay/Salary
$40,000-$50,000
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Paid Vacation
PTO (Paid Time Off)
Paid Holidays
Qualifications Education
Some College
Experience
1-2 Years
Company ID
998
Job REQ
Positions
1
Start Date
End Date
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Share this Job Eagle Ridge Resort & Spa
About the Company Located on 6,800 acres amid the rolling hills of northwestern Illinois, Eagle Ridge Resort & Spa is a full-spectrum resort complex, located just a few miles east of historic Galena. Recently honored by Travel + Leisure Golf as the Midwest's "Best Golf Resort" and by Corporate & Incentive Travel magazine with the "Greens of Distinction" award, the property provides a superior golf experience, with 63 holes on four award winning courses.
Other amenities include the tranquil Stonedrift Spa, which provides a complete sensory experience, and a state-of-the-art fitness center with a beautiful indoor pool, sauna, hot tub and steam room. The property is also home to three distinctive restaurants, including Woodlands Restaurant and Highlands / Lounge 289. Recommended by outlets, including Conde Nast Traveler, Midwest Living, Better Homes & Gardens, and Wine Enthusiast, the property also provides the perfect setting to an incredible selection of outdoor activities, including miles of biking, hiking and horseback trails, as well as tennis, hot air balloon rides, boating and fishing, on the picturesque 220-acre Lake Galena.
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