WHY WORK FOR DFPS?
The Texas Department of Family and Protective Services (DFPS) is responsible for protecting the unprotected - children, elderly, and people with disabilities - from abuse, neglect, and exploitation. DFPS accomplishes this responsibility by employing over 12,000 workers who live up to the agency's Mission, Vision, & Values in service to the citizens of Texas. DFPS is not only a qualifying organization for the Public Service Loan Forgiveness Program but also offers excellent health benefits, special discounts on many products and services through the Discount Purchase Program, longevity pay, generous paid leave, access to the Wellness program, lifetime retirement annuity, Texa$aver 401(k) and 457 Programs under the Employees Retirement System of Texas.
Functional Title: Records Analyst II
Job Title: Records Analyst II
Agency: Dept of Family & Protectve Svc
Department: Records Management
Posting Number: 5417
Closing Date: 05/22/2025
Posting Audience: Internal and External
Occupational Category: Office and Administrative Support
Salary Group: TEXAS-B-17
Salary Range: $3,581.33 - $5,372.41
Shift: Day
Additional Shift: Days (First)
Telework: Eligible for Telework
Travel: Up to 15%
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Nonexempt
Facility Location: Job Location City: SAN ANTONIO
Job Location Address: 2118 S ZARZAMORA STE 422
Other Locations: Abilene; Alamo; Alice; Alpine; Alvin; Amarillo; Anahuac; Andrews; Angleton; Anson; Aransas Pass; Archer City; Arlington; Athens; Atlanta; Austin; Bacliff; Ballinger; Bandera; Bastrop; Bay City; Baytown; Beaumont; Bedford; Beeville; Bellville; Big Spring; Boerne; Bonham; Borger; Bowie; Brady; Breckenridge; Brenham; Brownfield; Brownsville; Brownwood; Bryan; Burnet; Caldwell; Cameron; Canton; Canutillo; Carlsbad; Carrizo Springs; Carrollton; Carthage; Center; Centerville; Childress; Clarksville; Cleburne; Cleveland; Coldspring; Columbus; Conroe; Copperas Cove; Corpus Christi; Corsicana; Crockett; Crosby; Crystal City; Cuero; Cypress; Daingerfield; Dallas; Decatur; Del Rio; Denton; Dickinson; Dumas; Duncanville; Eagle Pass; Eastland; Edinburg; El Paso; Elgin; Elsa; Ennis; Fabens; Falfurrias; Floresville; Fort Stockton; Fort Worth; Fredericksburg; Gainesville; Galveston; Garland; Gatesville; Georgetown; Giddings; Gilmer; Goliad; Gonzales; Graham; Granbury; Grand Prairie; Grapevine; Greenville; Hallettsville; Hamilton; Harlingen; Haskell; Hearne; Hemphill; Hempstead; Henderson; Hereford; Hillsboro; Hondo; Houston; Humble; Huntsville; Hurst; Irving; Jacksonville; Jasper; Johnson City; Jourdanton; Karnes City; Katy; Kaufman; Kerrville; Killeen; Kingsville; Kingwood; Kirbyville; La Grange; Lake Jackson; Lake Worth; Lamesa; Lampasas; Lancaster; Laredo; Levelland; Lewisville; Liberty; Linden; Littlefield; Livingston; Llano; Lockhart; Longview; Lubbock; Lufkin; Lumberton; Madisonville; Marble Falls; Marfa; Marlin; Marshall; Mcallen; Mckinney; Mercedes; Meridian; Mesquite; Mexia; Midland; Mineola; Mineral Wells; Mission; Monahans; Mount Pleasant; Mount Vernon; Nacogdoches; Navasota; New Boston; New Braunfels; Odessa; Orange; Palestine; Pampa; Paris; Pasadena; Pearland; Pearsall; Pecos; Perryton; Pharr; Pittsburg; Plainview; Plano; Pollok; Port Arthur; Port Lavaca; Presidio; Quitman; Raymondville; Refugio; Richardson; Richmond; Rio Grande City; Robstown; Rockwall; Rosenberg; Round Rock; Rowlett; Rusk; San Angelo; San Antonio; San Benito; San Juan; San Marcos; San Saba; Schertz; Seguin; Seminole; Seymour; Sherman; Silsbee; Sinton; Snyder; Socorro; Sonora; South Houston; Stephenville; Sugar Land; Sulphur Springs; Sweetwater; Taylor; Temple; Terrell; Texarkana; Texas City; The Woodlands; Tomball; Trinity; Tyler; Uvalde; Van Horn; Vernon; Victoria; Waco; Washington; Watauga; Waxahachie; Weatherford; Webster; Weslaco; Wharton; Wichita Falls; Woodville; Zapata
MOS Codes: 42A
YN
0111
3A1X1
Brief Job Description:The Records Analyst II performs complex (journey-level) records and information management work in DFPS' Records Management Group (RMG) Division to protect, provide, and preserve the agency's records. Work involves designing, evaluating, reviewing, recommending, implementing, updating, and maintaining DFPS' records and information management program. The position works under general supervision, with moderate latitude for the use of initiative and independent judgment.
Essential Job Functions (EJFs): - Provides assistance to internal and external customers on a variety of matters related to records and information management, including:
- Developing and maintaining working relationships with program and administrative units to provide technical assistance on policies and procedures.
- Verbal and written communication with internal and external customers on questions or concerns regarding records products and services, while also following agency guidance and observing any legal restrictions on information sharing.
- Gathers information to help with the identification of records to ensure they are correctly categorized for records retention and release.
- Provides properly identified records to entitled parties as outlined in the records retention schedule and agency policy and procedures.
- Maintains working knowledge of DFPS IMPACT system in order to properly research and identify records responsive to submitted requests.
- Follows verification procedures to confirm requesters are authorized persons and entities.
- Receives records requests and works with legal counsel and other employees to gather appropriate records in accordance with the Public Information Act (PIA), ensures appropriate redactions have been made, and determines cost estimates.
- Completes assignments of providing records in accordance with the PIA and other statutory requirements related to DFPS case records.
- Seeks guidance from DFPS' records attorney and management to ensure established redaction rules are interpreted and applied appropriately.
- Assist with developing, maintaining, and implementing the agency's records retention schedule.
- Ensures records are released to external customers in conformance with the approved retention schedule.
- Provides input on developing new record series.
- Assists with setting up and utilizing records management systems and formulating filing systems.
- Reviews, and takes action on assigned requests in designated records tracking systems.
- Validates, researches, authenticates, tracks, and analyzes all requests for records, ensuring appropriate routing and timeliness.
- Prepares, edits, and submits reports to management on work product.
- Assists in evaluating and analyzing records management business processes and provides recommendations for improvement.
- Provides input and participates in workgroups to review current business processes and collaborates with others to identify areas of streamlining and simplification implements approved protocols regarding any remediation efforts necessary following a disaster.
- Performs related work as assigned.
- Promotes and demonstrates appropriate respect for cultural diversity among coworkers and all work-related contacts.
- Attends work on a regular and predictable schedule in accordance with agency leave policy
Knowledge, Skills and Abilities (KSAs): Knowledge of: Knowledge of foundational records management theory and practice;
Knowledge of records management laws, regulations, rules, policies and procedures; and concepts of information governance of various phases of records and information management.
Skill in: Skill in the use of a computer and applicable software (e.g. Microsoft Suite, Adobe Acrobat).
Skill in planning and prioritizing work activities.
Skill in research activities in a fast-paced business environment
Skill in establishing and maintaining effective working relationships with various levels of personnel in governmental entities and external customers.
Ability to: Ability to research, analyze, and evaluate data and information to formulate conclusions and communicate guidance verbally or in writing;
Ability to apply standardized information management strategies and procedures to unusual and/or critical situations;
Ability to follow procedures and maintain confidentiality of any information obtained in the position;
Ability to communicate effectively and timely with internal and external customers to manage issues and problems identified, problem solve, and recognize when to escalate a situation to management.
Registrations, Licensure Requirements or Certifications:N/A
Initial Screening Criteria:High school diploma or equivalent
Four years of Administrative experience
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Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen . click apply for full job details