Receptionistcustomer Service

Benefits:

401(k)

Company parties

Competitive salary

Employee discounts

Health insurance

Training & development

Benefits/Perks

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Health benefits

401K

Health Savings Account

Job Summary Hampton Appliance is a family-owned and operated appliance business located in Garden City Long Island. We have been in business since 1947 and we are looking to expand our team. We are looking to add a receptionist/customer service associate for our fast-paced office. We have a great core group of employees who are treated like family. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure. We are an equal-opportunity employer.

Responsibilities for this position will include but are not limited to:

Answer telephone calls and take detailed messages when needed.

Updating customer records and orders as necessary

Recording incoming inventory and updating inventory as needed.

Setting up and following up with client service calls.

Sending out and processing client extended-warranty contracts

Organizing and filing sales orders and invoices

Data entry for various aspects of the business

Qualifications:

Exceptional customer service/phone skills are a must

Must be comfortable speaking on the phone with clients

Excellent communication skills, both verbal and written

Excellent computer skills with proficiency in Microsoft Excel, Word, and Google Drive

Ability to work as a part of a team

Highly organized with the ability to prioritize projects and manage time effectively

Ability to work in a Fast-Paced Environment

Previous experience as a Customer Service Representative or in a similar office role is preferred

Spanish speaking is a plus

All interviews will be conducted in person at our Garden City office.