Receptionist/Switchboard Operator

Description

Is God calling you to ministry?

For over 70 years, The Billy Graham Evangelistic Association (BGEA) has proclaimed the Gospel through its various ministries. Whether you work at our headquarters in Charlotte, North Carolina, the Billy Graham Library in Charlotte, North Carolina, the Billy Graham Training Center at the Cove (BGTC) in Asheville, North Carolina, Blue Ridge Broadcasting (BRB) in Asheville, North Carolina or a field office abroad, you are part of a team of committed Christians working together to reach people to the ends of the earth with the Gospel.

CHRISTIAN PURPOSE AND EXPECTATIONS:

All employees proclaim the Gospel of Jesus Christ through their employment, and thereby further BGEA's religious mission.

Department Detail - The Donor Ministries Department at BGEA works to cultivate meaningful, long-term relationships with ministry supporters and to identify, develop, and deepen new relationships with prospective ministry partners. The goal of the department is to grow a strong base of support for decades to come. The department includes a core office staff and a regionally based field team who collectively serve the individuals, families and foundations that support BGEA with their gifts and prayers. Through special events, personal visits, and mailings, the field team shares the work, impact, and needs of the ministry with existing and prospective ministry partners. Included in the department is the Billy Graham Christian Response Center whose staff daily respond to phone calls and email correspondence, providing ministry information and answering spiritual questions with biblical insight and direction. The Prayer Line ministry operates 24 hours a day, 7 days a week, where spiritually trained representatives and volunteers answer calls for prayer and present the Gospel. TVTM supports phone call responses to Billy Graham Classic TV programs.

Job Summary - The Receptionist Switchboard Operator (Associate) position represents the Billy Graham Evangelistic Association (BGEA), consistently ministering gracefully, professionally, and courteously to visitors, callers, and all BGEA employees through efficient reception desk accountabilities, telecommunications switchboard operations, and clerical support assignments, as directed.

Ministry R equirements
•  Maintains a personal, active relationship with Jesus Christ and is a consistent witness for Jesus Christ
•  Faithfully upholds BGEA in prayer
•  Participates in daily BGEA staff devotions including Bible reading, and leading group prayer as schedule permits
•  Demonstrates behavior aligned with BGEA's Mission Statement, Statement of Faith, Hallmarks, policies, and expectations
•  Effectively represents Jesus Christ to those within both personal and professional spheres of influence Essential Duties and Responsibilities
•  Serves as a receptionist and switchboard operator for BGEA, which includes and is not limited to cheerfully receiving and greeting visitors and employees, answering incoming calls, transferring callers to employees or departments, maintaining security awareness, and promptly notifying IT and/or their supervisor of system malfunctions or other problems, as well as the Security Department of any security concerns
•  Registers guests, calls for accompaniment to other departments, notifies employees of visitor appointment arrivals, distributes specified forms, and promotes the comfort of visitors.
•  Consistently exemplifies friendliness, courtesy, cheerfulness, and professional dress and grooming standards in promoting effective public relations within BGEA Headquarters, BGEA, and the general public. Marginal Duties and Responsibilities
•  Receives tour groups, assembles related materials, and contacts tour guides for walk-in tours
•  Maintains clean, orderly reception desk and area
•  Provides extraordinary call and messaging duties for temporarily assigned employees, guests, or vendors as directed
•  Receives and completes other duties as assigned Job Specifications

Skills and Knowledge
•  Excellent relational skills essential to promoting exemplary public and employee relations duties, consistently demonstrating Christian grace and behavior in all interactions
•  Excellent communication and general clerical skills
•  Extensive knowledge and skills related to automated switchboard operation
•  Excellent typing skills; i.e. 40- 60 wpm Physical/Mental Demands
•  Ability to be positioned at the reception desk and telecommunications switchboard for the shift time, with limited movement opportunity, while eliminating or minimizing distractions such as personal telephone calls and conversations to give full attention to BGEA duties Working Conditions
•  Standard Front desk and cubicle environment, PC, phone, access to printer and copier.
•  Close interaction with other people.
•  Vacation and time off must be approved by a manager. Mission Statement

Continuing the lifelong work of Billy Graham, the Billy Graham Evangelistic Association exists to support and extend the evangelistic calling and ministry of Franklin Graham by proclaiming the Gospel of the Lord Jesus Christ to all we can by every effective means available to us and by equipping the church and others to do the same.

Statement of Faith

These core beliefs make up the foundation upon which all our ministry endeavors are based.
•  We believe the Bible to be the inspired, the only infallible, authoritative Word of God revealing the love of God to the world. (1 Thessalonians 2:13; 2 Timothy 3:15-17; John 3:16).
•  We believe that there is one God, eternally existent in three persons: Father, Son, and Holy Spirit.
(Matthew 28:19; John 10:30; Ephesians 4:4-6).
•  We believe in the deity of the Lord Jesus Christ, in His virgin birth, in His sinless life, in His miracles, in His vicarious and atoning death through His shed blood on the cross, in His bodily resurrection, in His ascension to the right hand of the Father, and in His personal return in power and glory. (Matthew 1:23; John 1:1-4 and 1:29; Acts 1:11 and 2:22-24; Romans 8:34; 1 Corinthians 15:3-4; 2 Corinthians 5:21; Philippians 2:5-11; Hebrews 1:1-4 and 4:15).
•  We believe that all men everywhere are lost and face the judgment of God, that Jesus Christ is the only way of salvation, and that for the salvation of lost and sinful man, repentance of sin and faith in Jesus Christ results in regeneration by the Holy Spirit. Furthermore, we believe that God will reward the righteous with eternal life in heaven, and that He will banish the unrighteous to everlasting punishment in hell. (Luke 24:46-47; John 14:6; Acts 4:12; Romans 3:23; 2 Corinthians 5:10-11; Ephesians 1:7 and 2:8-9; Titus 3:4-7).
•  We believe in the present ministry of the Holy Spirit, whose indwelling enables the Christian to live a godly life. (John 3:5-8; Acts 1:8 and 4:31; Romans 8:9; 1 Corinthians 2:14; Galatians 5:16-18; Ephesians 6:12; Colossians 2:6-10).
•  We believe in the resurrection of both the saved and the lost; the saved unto the resurrection of eternal life and the lost unto the resurrection of damnation and eternal punishment. (1 Corinthians 15:51-57; Revelation 20:11-15).
•  We believe in the spiritual unity of believers in the Lord Jesus Christ and that all true believers are members of His body, the church. (1 Corinthians 12:12, 27; Ephesians 1:22-23).
•  We believe that the ministry of evangelism (sharing and proclaiming the message of salvation only possible by grace through faith in Jesus Christ) and discipleship (helping followers of Christ grow up into maturity in Christ) is a responsibility of all followers of Jesus Christ. (Matthew 28:18-20; Acts 1:8; Romans 10:9-15;1 Peter 3:15).
•  We believe God's plan for human sexuality is to be expressed only within the context of marriage, that God created man and woman as unique biological persons made for each other. God instituted monogamous marriage between male and female as the foundation of the family and the basic structure of human society. For this reason, we believe that marriage is exclusively the union of one genetic male and one genetic female. (Genesis 2:24; Matthew 19:5-6; Mark 10:6-9; Romans 1:26-27; 1 Corinthians 6:9).
•  We believe that we must dedicate ourselves to prayer, to the service of our Lord, to His authority over our lives, and to the ministry of evangelism. (Matthew 9:35-38; 22:37-39, and 28:18-20; Acts 1:8; Romans 10:9-15 and 12:20-21; Galatians 6:10; Colossians 2:6-10; 1 Peter 3:15).
•  We believe that human life is sacred from conception to its natural end; and that we must have concern for the physical and spiritual needs of our fellowmen. (Psalm 139:13; Isaiah 49:1; Jeremiah 1:5; Matthew 22:37-39; Romans 12:20-21; Galatians 6:10).
•  We believe God wonderfully and immutably creates each person a biological male or female. These two distinct, but complementary sexes together reflect the image and likeness of God. Rejection of one's biological sex is a rejection of God's merciful design and creative order. (Genesis 1:26-27; Mark 10:6; 1 Corinthians 6:9; Deuteronomy 22:5). Expectations for Ministry Employment

As an employee of Billy Graham Evangelistic Association:
•  I acknowledge that the Lord Jesus Christ is my personal Savior and that I am a personal representative of Him click apply for full job details