Receptionist/Storage Bin Case Manager

Summary of Responsibilities

The Navigation Center Front Desk Receptionist will be responsible for greeting and directing all individuals experiencing homelessness who access the Navigation Center for services. The receptionist will facilitate scheduling intake appointments for case managers, manage the hygiene services list, facilitate bin pulls, print client Clarity cards, answer the Navigation Center main phone line, and answer any questions participants may have regarding services and the Navigation Center. The Front Desk Receptionist will regularly communicate with the case management team as well as the bin runner/drivers and the janitor to ensure that the flow of the center is on point and efficient.

Specific Duties:

1. Receive Navigation Center clients in a professional and friendly manner.
2. Work with case management team to facilitate intakes and appointments.
3. Print Clarity cards for all new intakes.
4. Scan/manually enter services for existing clients.
5. Distribute tickets to clients in order received for shower/case management services
6. Advise bin runner of bin pulls and bin returns to storage facility.
7. Answer Navigation Center main phone line; assist with taking messages & directing calls.
8. Work with security and Navigation Center monitor to mitigate any potential disruptions.
9. Call 911 in the event of an emergency.
10. Monitor surveillance system whenever possible.

Other Duties

1. Performs any other duties, projects and responsibilities as assigned by manager.
2. Work with collaboration with outsourced security guard to ensure safety of participants, staff, volunteers and visitors on the property.
3. Participates in assigned staff meetings when required.
4. Self-identify potentially unsafe systems/processes/situations and takes initiative to report to manager/supervisor.
5. Observe department guidelines concerning absences and reports such absences in accordance with departmental procedures.
6. Interact with participants in a professional manner.

Accountability and Review

Position reports to: Navigation Center Program Manager

Performance Review: Annual

Minimum Qualifications

• 2+ years Reception/Administrative Experience

• Understands population served and potential inherent challenges therein

• Willing to work on Saturdays

• Ability to work well under minimal supervision

• Capacity to take direction

• Strong attention to detail

• Physically capable of lifting and moving objects up to 30 pounds as necessary

• TB test required

Employment Classification

FLSA Status: Non-Exempt

Payroll Status: Hourly

PHYSICAL DEMANDS, ENVIRONMENTAL CONDITIONS, EQUIPMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Employee is required to: walk and climb stairs; Handle, finger, grasp and feel objects and equipment; Reach with hands and arms; Communicate, receive and exchange ideas, information by means of the spoken and written word; Be mobile by moving oneself from place to place quickly and easily; Repeat various motions with the wrists, hands and fingers; Be able to have visual activity for (including, but not limited to) administrative and clerical tasks; Drive vehicle in and around Los Angeles County; Be able to enter various buildings that may require climbing stairs. Be periodically subjected to outside environmental conditions. Use a desktop and/or laptop computer; copy, postage and fax machines. Complete all required forms in personal writing.