Position Summary: Process a wide range of registration functions involving multiple programs, policies and practices involving patient encounters and provider scheduling. The Receptionist - Centralized Scheduling is accountable to the Registration Manager for accuracy of registration processes as they relate to the revenue cycle and is directly responsible to the Manager - Centralized Scheduling for daily registration operations and accountable to Director of Communications for department objectives.
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Accurately handle 60-100 calls per day including incoming and outgoing volume
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Maintain department standard audit error rate
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Maintain a not ready time of 25% or less (IE, 6 hours for an 8-hour work schedule)
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Maintain Holzer attendance policy
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Accurately schedule for assigned queue while delivering highest level of customer service
Education & Experience Requirements: