Receptionist

Department: Receptionist

Job Status: Full Time

FLSA Status: Non-Exempt

Reports To: Customer Service Manager

Job Type: Regular

Work Schedule: Monday thru Friday (8:00 am - 5:00 pm)

POSITION SUMMARY

The Receptionist position is the first voice our customers hear when call in to Top Rx. Along with answering/directing a multi-line switchboard, the person in this position will greet visitors, produce daily reports for our management team and other departments, and perform light administrative tasks as needed.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement:

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

• Answer a high volume of calls and maintain a rapid response rate in an efficient, professional, and courteous manner.

• Log information on calls received where required.

• Maintain and update continuously, a log of the staffs' availability in order to direct inbound calls.

• File data and perform routine administrative duties as assigned.

• Order and maintain office supplies within established budget.

• Act as liaison between customers/suppliers/visitors and staff, respond clearly and effectively to spoken request on the phone as well as in person.

• Operate various standard office equipment to perform effectively in this position i.e. personal computer, fax machine, copy machine, receptionist phone, and calculator.

• Establish and promote team cohesiveness with co-workers, supervisors, and the general public.

• Provides administrative support that includes preparing and reviewing reports and incorporating "Best Practices." Monitor all activity to ensure policies are followed.

Requirements

POSITION QUALIFICATIONS:

High school diploma required. 2+ years customer service experience. Detail oriented with a high level of organization, prioritization, and time management skills. Comfortable with multitasking and managing a heavy workload. In addition, some excel skills along with strong written and verbal communication skills.

Competency Statement(s)

• Professionalism - Approaches others in a tactful manner; Follows through on commitments.

• Customer Oriented - Ability to take care of the teams' needs while following company procedures.

• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.

• Communication, Oral - Ability to communicate effectively with others using the spoken word.

• Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.

• Interpersonal Skills - Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control.

• Teamwork - Balances team and individual responsibilities; Contributes to building a positive team spirit; Supports everyone's efforts to succeed.

• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.

• Accountability - Ability to accept responsibility and account for his/her actions.

• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Monitors own work to ensure quality.

• Motivation - Ability to inspire oneself and others to reach a goal and/or perform to the best of their ability.

• Goal Oriented - Ability to focus on a goal and obtain a pre-determined result.

SKILLS & ABILITIES

Computer Skills:

Must be knowledgeable with Contact Management System; Microsoft Suite of products including

Excel, Word, and Outlook. Ability to type 30 wpm is preferred.

PHYSICAL DEMANDS DESCRIPTION

N (Not Applicable) = Activity is not applicable to this position.

O (Occasionally) = Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

F (Frequently) = Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

C (Constantly) = Position requires this activity more than 66% of the time (5.5+ hrs/day)

Physical Demands of this Position:

Stand = O

Walk = O

Sit = C

Manually Manipulate = N

Reach Outward = N

Reach Above Shoulder = N

Climb = N

Crawl = N

Squat or Kneel = N

Bend = N

Grasp = N

Speak = F

Other Physical Requirements

• Vision (Near, Peripheral)

• Sense of Sound - Must be able to listen to calls.

Salary Description

17.00