About the Organization Canal Alliance exists to break the generational cycle of poverty for Latino immigrants and their families by lifting barriers to their success. Every day, we work to educate, empower, and support motivated immigrants to better meet their needs-from feeding their families and advancing their education, to learning English and becoming American citizens. Canal Alliance strives for a trauma-informed approach and inclusive culture. We invest in high quality services, professional development, and work-life balance.
Position Summary Canal Alliance is seeking a receptionist. The receptionist greets clients and visitors and answers and directs incoming clients . This position is the first point of contact for our agency's clients and is a key member of our Canal Alliance team. The receptionist supports the Senior Operations Manager in a variety of clerical tasks such as translations, assisting with deliveries, building security and upkeep. This position is responsible for ensuring that clients feel welcomed at our organization. A successful candidate is passionate believer in the ability of immigrants to improve their lives. The receptionist reports to the Senior Manager of Operations and supports the 711 Grand -Bay Building location. This is a full-time, non-exempt position. This is an in-person role and requires proof of Covid-19 vaccination. Candidates must live in the State of California Candidates should have the ability to work the following schedule:
- 12:30pm-8:30pm Monday through Thursday
Essential Functions - Provide excellent customer service to every person that comes in contact with the agency by prioritizing active listening, empathy, respect, and patience
- Be ready for clients and guests.
- Know and understand the full scope of Canal Alliance's programs and be able to answer questions about our services and how to access them.
- Determine client needs, complete entrance form and direct clients to appropriate staff.
- Notify supervisor of any critical emergencies.
- Ensure volunteers and visitors sign in and out appropriately
- Register clients in Salesforce using Entrance form.
- Check regularly that the office has all the supplies needed.
- Report and work with the Senior Manager of Operations to ensure building upkeep and efficiency
- Support Senior Manager of Operations in purchasing office supplies and receive deliveries.
- Support Education & Career and Economic mobility programs with admin tasks as requested.
- Ensure visitors have appropriate parking passes, and provide with one when needed.
- Translate documents as needed by supervisor.
- Daily monitoring of facilities to ensure a neat and orderly space.
- Occasionally support the Admin. team in events and meetings, both onsite and offsite.
- Ensure a secure environment. Monitoring of main door.
Other Responsibilities Other duties as assigned by supervisor
Requirements
- Bilingual fluency in English and Spanish (reading, writing, and speaking)
- Associate or bachelor's degree, or at least 1 year of experience as a receptionist in a fast-paced environment
- Minimum 1 year of experience working with underserved or immigrant populations
Preferred Qualifications - Experience using Salesforce or other CRM systems
- Familiarity with task or project management platforms such as Asana, Trello, or similar tools
Job Functions - Provide excellent customer service to every person who interacts with the agency by demonstrating active listening, empathy, respect, and patience.
- Welcome and check in all clients, volunteers, and visitors; ensure appropriate sign- in/out procedures are followed.
- Assess client needs, complete entrance forms, register clients in Salesforce, and direct them to the appropriate staff or program.
- Communicate key information about Canal Alliance programs and services, and support guests with navigating our resources.
- Serve as a key point of contact during building hours to ensure a safe, secure, and welcoming environment.
- Monitor the front door and main entrance area to maintain building security.
- Support Education & Career and Economic Mobility programs by:
o Taking attendance and assisting with registration for classes and special events.
o Assisting guests using classrooms with basic tech and facility needs.
o Receiving and storing daily food deliveries from parents participating in youth programs.
o Lifting boxes or supplies (up to 25 lbs.) and adjusting portable classroom walls as needed to prepare for workshops, events, and programming.
- Help maintain a clean, organized, and well-supplied front office and shared spaces.
- Collaborate with the Senior Manager of Operations to report maintenance issues and support building upkeep and efficiency.
- Assist in ordering and receiving office supplies and deliveries.
- Provide document translation as needed.
- Ensure visitors have and display appropriate parking passes.
- Occasionally support administrative needs for events and meetings, both onsite and offsite.
- Notify supervisor immediately of emergencies or urgent situations.
- Perform other duties as assigned by the supervisor.
Knowledge, Skills, and Abilities - Ability to establish positive and cooperative relationships with clients, staff, volunteers, and donors by being culturally responsive, developing a growth mindset, and maintaining confidentiality
- Ability to take initiative, problem solve, and show good judgement
- Ability to function with supervision, follow directions, handle multiple tasks simultaneously, and manage stressful situations effectively
- Excellent time management organizational skills with an ability to work quickly, independently, and with attention to detail
- Ability to manage time and create and oversee building scheduling
- Strong technical skills, Microsoft Office Suite (Word, Outlook, PowerPoint, and Excel)
- Ability to be professional and effectively communicate information both verbally and in writing in both English and Spanish
- Ability to manage stressful situations effectively
- Proficiency in Microsoft Office Suite (Word, Outlook, PowerPoint, and Excel)
Compensation & Benefits This is a full-time, non-exempt position with benefits. We offer a competitive pay starting at $33/hr with a benefits package that includes:
- 3 weeks paid vacation per year
- 12 days of sick leave per year
- Paid Birthday each year
- 13 paid holidays per year
- 100% paid employee medical & dental insurance, life insurance, LTD, and EAP
- 403(b)-retirement plan with employer match of up to 4% after 3 months of employment
- Voluntary benefits include FSA, vision, life, and pet insurance, as well as coverage for dependents
- Telehealth for physical and mental health
Canal Alliance works a 4DWW- Work 4 days / 32 hours in a highly effective and efficient team We get a high volume of candidates - for the fastest response from Canal Alliance, please use this Paylocity Link to apply:Location This position is fully on-site at our 711 Grand Avenue office in San Rafael requiring 4 days per week in office and attendance at quarterly in-person staff retreats.
Canal Alliance Equity and Inclusion Statement Canal Alliance actively promotes and recognizes principles of fairness, equity and social justice in relation to, and across, intersections of race, age, color, national origin, ethnicity, citizenship, sex, sexual orientation, gender identity, gender expression, religion, disability, ancestry and all other identities represented among our diverse employees.