About Our Organization The Laborers Funds Administrative Office of Northern California, Inc. is a not-for-profit corporation, established in 1963, which provides administrative services under contractual arrangements for the Northern California Laborers Trust Funds. We employ over 100 employees and provide services for over 30,000 Laborers and beneficiaries in the various employee benefit plans we have administered since 1963.
The Role As a receptionist, you'll be joining an exciting team that focuses on providing administrative and excellent customer service to union Laborers and their families. We believe in cross training across departments and promoting from within.
The position performs various tasks involved in administering union negotiated fringe benefits (health, vacation, retirement), in accordance with the written plan documents, with a primary focus on managing the member lobby with a high volume of member interaction. You are the first point of contact for our company. As a receptionist, you will welcome members and guests upon arrival; screen and forward incoming correspondence to appropriate department, maintain a tidy, presentable, and stocked reception area; communicate general benefit information via phone, email, and in person; handle emergencies in an effective and timely manner; and maintain office security by following safety and access procedures. Processes applications and documents; responds to legal inquiries including child support orders; and performs additional duties assigned by a Manager and/or Associate Director of Benefits.
What We Are Looking For - Two years of prior experience in an employee benefits or customer service environment
- Bi-lingual in Spanish preferred
- Excellent customer service skills
- Strong organizational and communication skills
- Proficient in MS Suite (Outlook, Excel, Word) and computer systems and applications
- Professional appearance
- Positive attitude and welcoming demeanor
- Ability to multi-task, prioritize and complete assigned tasks
- Self-motivated and remain calm under pressure
- Resourceful and proactive when issues arise
- Detail-oriented with attention to accuracy
- Ability to work independently and within a team environment
- Discretion with ability to maintain confidentiality
- Strong interpersonal skills in working with employees, members, and other departments
What You'll Love- Medical, dental and vision coverage paid by the employer
- An employee Pension and Annuity plan contributed into by the employer
- Optional participation in a 401K plan
- Sick, vacation time, 8 major holidays, and 2 annual floating holidays under a Collective Bargaining Agreement
- Pension and Health and Welfare administered by Laborers Trust Funds
Conditions of Employment- 150-day probationary period
- Microsoft Office Suite Testing is required
- Work under Collective Bargaining Agreement
- Union job with union dues
- Fringe Benefits Administered by Laborers Trust Funds
- Background check and drug testing
Work Environment- Moderate noise level is typical of an office environment.