Thompsons Auto Group
At Thompsons Auto Group, we are dedicated to providing exceptional customer service, building a positive workplace, and supporting our community. Our values of integrity, a servant's attitude, accountability, continuous improvement, teamwork, and fun guide our everyday interactions and define our workplace culture.
Position Summary
The Receptionist at Thompsons Auto Group is responsible for creating a warm, welcoming environment for customers, managing front desk duties, and supporting the service department with scheduling and administrative tasks. This role requires a customer-oriented individual with strong organizational skills, attention to detail, and professionalism.
Key Responsibilities
Front Desk & Customer Service
- Welcome and greet customers, clients, and vendors as they arrive, providing a positive first impression of Thompsons Auto Group.
- Answer and direct incoming phone calls promptly and professionally, ensuring calls are routed to the appropriate staff members.
- Assist customers with inquiries, providing information on service, sales, and dealership policies, and directing them to the correct department or team member.
- Maintain a clean and organized front desk and lobby area to reflect the dealership's commitment to customer satisfaction.
Service Scheduling
- Schedule service appointments for customers, ensuring efficient utilization of service department resources. Confirm upcoming service appointments via phone, text, or email, providing any necessary instructions or reminders to customers.
- Work closely with the service advisors to coordinate daily schedules and minimize wait times.
- Notify service team members of customer arrivals and ensure that all necessary documentation is prepared prior to appointments.
Administrative Support
- Perform data entry and maintain accurate records of customer interactions, service appointments, and related documentation.
- Prepare, sort, and distribute incoming mail and faxes, manage outgoing mail, and coordinate package shipments.
- Support dealership staff by preparing documents, organizing files, and updating customer and vehicle records as necessary.
- Monitor and maintain inventory of office supplies, placing orders as needed to ensure continuous operations.
Cashiering & Payment Processing
- Handle cashiering duties as needed, processing customer payments for services, parts, or vehicles.
- Ensure accuracy in all transactions, providing receipts and balancing the cash drawer at the end of each shift. Assisting Sales & Service Departments
- Coordinate with the sales and service teams to manage customer flow and reduce wait times, enhancing the overall customer experience.
- Notify sales or service staff of customer arrivals, walk-ins, or scheduled appointments to streamline customer service.
- Collect and organize customer feedback forms, delivering them to relevant team members for review and follow-up.
Qualifications
Education & Experience:
- High school diploma or equivalent.
- Previous experience in customer service, reception, or scheduling is preferred but not required.
Skills & Competencies:
- Strong customer service skills with a welcoming attitude.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and ability to learn dealership management software.
- Strong verbal and written communication skills.
- Ability to multitask in a fast-paced environment with strong attention to detail.
- Professional appearance and demeanor, aligning with Thompsons' commitment to integrity and customer care.
Physical Requirements:
- Ability to sit, stand, and walk for extended periods and perform repetitive tasks such as phone handling and typing.
- Occasionally required to lift up to 15 lbs, such as files or office supplies.
Expectations & Thompsons' Values
The Receptionist should embody Thompsons Auto Group's values by delivering top-notch service with integrity, supporting teamwork across departments, and maintaining a servant's attitude to ensure an outstanding experience for every customer.
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