Job Overview: North End Teleservices is seeking a friendly, professional, and reliable Front Desk Receptionist to join our team. The ideal candidate will be responsible for managing the front desk area, greeting clients, answering calls, and providing administrative support to ensure the smooth operation of our office. This position requires excellent communication skills, attention to detail, and a customer-oriented approach.
Key Responsibilities: - Greet and assist visitors, clients, and employees in a professional and courteous manner.
- Answer incoming phone calls, direct calls to appropriate departments, and take messages when necessary.
- Manage office email and mail distribution, ensuring timely responses to client inquiries.
- Maintain a clean and organized reception area.
- Schedule appointments, meetings, and conference room bookings as needed.
- Coordinate office supplies, keeping inventory and placing orders as required.
- Assist in preparing documents, reports, and presentations for staff meetings or client appointments.
- Ensure that all visitors sign in and follow the company's security and confidentiality protocols.
- Handle inquiries and provide information about the company's services
- Provide administrative support to other departments, including data entry, filing, and managing paperwork.
- Perform other duties as assigned by the Office Manager or supervisor.
Qualifications: - High school diploma or equivalent (Associate's degree preferred).
- Prior experience in a receptionist or administrative role is preferred.
- Strong communication skills, both written and verbal.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, etc.).
- Excellent organizational skills and the ability to multitask in a fast-paced environment.
- Positive, professional demeanor with a focus on customer service.
- Ability to maintain confidentiality and handle sensitive information.
- Knowledge of office management and administrative procedures.
Physical Requirements: - Ability to sit or stand for long periods.
- Must be able to lift up to 25 lbs occasionally (e.g., office supplies, mail).
Why Join Us? At North End Teleservices, we offer a supportive work environment with opportunities for growth. As a Front Desk Receptionist, you will be an essential part of our team, making a positive first impression for our clients and visitors. We value our employees and provide competitive compensation, benefits, and opportunities to advance your career.