Receptionist

Receptionist

Job Description

Organizational Summary

Union Settlement is an East Harlem based nonprofit organization founded in 1895. For 128 years, Union Settlement has provided critical and innovative programming to children, youth, families, and older adults. As a pioneer of the settlement house movement, Union Settlement continues to meet the needs of the ever-changing East Harlem community through its core programs. Through these programs, New Yorkers gain opportunities, develop skills, and become empowered to pursue and achieve their dreams.

Today, Union Settlement provides services through 33 program sites in approximately 28 locations. Union Settlement's current programmatic portfolio includes 8 core program areas: Early Childhood Education, Youth Services (including after school programs), Family Services (including the Family Enrichment Center and the Family Childcare Network), the East Harlem Community Partnership, Adult Education, Mental Health Services, Older Adult Centers, and Economic Development. Union Settlement serves more than 10,000 individuals and nearly 1,000 businesses every year.

Strengthened by a dynamic, diverse, and collaborative workforce of more than 350 employees, Union Settlement also serves as a connector, convener, and advocate for East Harlem and its partners. To learn more about Union Settlement, visit

Position: Receptionist

Department: Family Child Care Network

Reports to: Family Child Care Network Director

Hours: Part-time; 18 hours per week

Salary: $23.50 per hour

FLSA: Non-Exempt

Location: On-site

Positions Reporting to this Role: None

Position Summary:

The Receptionist is responsible for managing the front lobby area. As the first point of contact, the receptionist must exhibit strong interpersonal written, and verbal communication skills. Must have the ability to work in a fast-paced, fun, and energetic environment. This includes demonstrating exceptional organizational skills when performing typical clerical tasks such as answering phones, scheduling meetings, and receiving visitors and program participants for various departments.

Responsibilities:

• Greet and welcome guests, program participants, and vendors.
• Notify staff when visitors arrive and direct visitors to the appropriate departments or persons.
• Answer, screen, and forward incoming phone calls, take messages as needed.
• Ensure the reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, and brochures).
• Provide basic and accurate information in-person, via phone, and email for assigned programs.
• Receive, sort, and distribute daily mail and deliveries.
• Maintain office security by following safety procedures, and managing and monitoring traffic in the lobby area.
• Order front office supplies and keep an inventory of stock.
• Update calendars and schedule events for various programs.
• Perform other clerical receptionist duties such as filing, photocopying, and faxing.
• Additional duties as assigned by the Director of the Family Childcare Network.

Qualifications:

• High school degree; additional certification in Microsoft Office a plus
• Proven work experience as a Receptionist, Front Office Representative, or similar role
• Hands-on experience with office equipment (e.g. fax machines and printers)
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service attitude
• Ability to perform multiple tasks effectively in a fast-paced, challenging, and constantly changing environment
• A dedicated work ethic
• Ability to work independently
• Professional attitude and appearance a must
• A strong desire to help improve the lives of the residents in the East Harlem community.
• Bilingual (English/Spanish/French) preferred

COR E CO M P E T E N C IE S

• Leading Others: Creates a sense of urgency throughout the organization on the importance of achieving outcomes. Inspires, influences, and enables team members to reach their goals
• Facilitating Change: Approaches challenges with creativity and flexibility. Demonstrates analytical thinking. Guides change to meet Union Settlement's goals.
• Managing Performance: Evaluates and revises goals semi-annually with the team. Provides consistent supervision and documents performance highlights and concerns
• Applying and Developing Expertise: Embraces and leads the team to achieve milestones. Seeks and supports professional development opportunities for team members. Manages finances and budgets effectively
• Communicating and Collaborating: Listens well and actively engages with others with honesty and integrity and holds team accountable to the same standard

Union Settlement's Diversity, Equity & Inclusion Commitment

Union Settlement is an equal opportunity employer. They do not discriminate on the basis of race, color, religion, marital status, age, national origin, physical or mental disability, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.