Receptionist

Description

Receptionist - Cadillac Buick GMC

The Sewell Family of Companies is seeking a receptionist who possesses strong communication skills, accountability, and a friendly demeanor to create a memorable first impression for our guests. As a receptionist, the individual will be responsible for greeting and welcoming guests with a friendly and professional discretion, answering and transferring calls, assisting with administrative tasks, and handling transactions. To be successful in this role, the individual must be able to work effectively in a team environment and communicate clearly with team members and guests to contribute to our commitment of delivering exceptional service to our guests.

Roles & Responsibilities:

• Greet customers at the front desk/cashier counter in a pleasant and professional manner

• Maintain a friendly and helpful attitude when answering phones

• Compute customer bills

• Receive customer cash, checks, and credit card payments; record amount received.

• Issue accurate receipts to customers

• Provide cash refunds or credit memorandums to customers for returned merchandise

• Operate cash register

• Reconcile cash drawer daily

• Refer customers who have questions about the work performed, additional maintenance, repairs, etc., to the service advisor or other appropriate individual

• Handle customer complaints with integrity and poise and, when necessary, refer dissatisfied customers to the appropriate individuals for resolution

• Maintain and file repair orders, parts invoices, and rental forms; list missing documents

• Close all open invoices

• Assist service and parts department with telephone coverage

• Provide clerical and secretarial assistance to parts and service departments

• Work with the department manager to keep products, services offered, their features and value, and any price changes current

• Maintains a professional discretion

• Maintains a clean and organized work area
• Perform other duties as assigned

Schedule: Monday through Friday, and rotating Saturdays - 7:30am-6:00pm

Skills & Requirements:

• High school diploma or GED

• Valid driver license and acceptable driving record

• Background and drug screening

• Ability to multitask

• Outstanding customer service skills