Summary We are seeking a customer service-oriented Receptionist to serve as Rudd's first point of contact for the branch location for customers as well as visitors. The Receptionist will multi-task a variety of front desk reception and clerical duties while providing primary administrative support to the branch. This position requires in office presence and the essential functions cannot be performed remotely.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Duties and Responsibilities - Greet and welcome on-site visitors, determine nature of business, and notify appropriate personnel upon visitor arrival.
- Answer incoming telephone calls, determine purpose of callers, and route calls to appropriate personnel or department.
- Take and deliver messages and/or transfer calls to voicemail when appropriate personnel are unavailable.
- Assist with receiving, sorting, and distributing mail when needed.
- Sign for front desk deliveries, including packages, certified and registered mail. Notify appropriate personnel or department of their delivery.
- Prepare outgoing mail daily for courier pickup which may include stuffing letters, ensuring address is easily viewable to couriers for delivery, address envelopes and apply postage.
- Process Invoices and submission of warranty information.
- Type various letters, quotes for repairs, correspondence, and memos.
- Prepare Repair orders.
- Clarifying description of problem.
- Develop Estimates.
- Code, copy and reconcile invoices.
- Maintain various safety, DOT and Vehicle inspection reports.
- Maintain accurate Equipment Shipping and Receiving records.
- File.
- Assist other clerical personnel with light typing or filing as necessary to maintain an efficient workplace and alleviate backlog.
- Open and Close work orders via Lawson.
- Invoice mailout preparation.
- Perform other duties as assigned.
Education and/or Experience - High School diploma or equivalent required
- Some college is a plus
- Previous administrative/clerical experience preferred.
Communication Skills - Must have excellent communication skills (written and verbal) and great interpersonal skills.
- Ability to get along with diverse personalities in a tactful, mature, and flexible manner.
Computer Skills - Must have computer and data entry skills.
- Experience with Microsoft Windows, Word, and Excel.
- Previous experience utilizing Lawson is a plus.
Physical Demands While performing the duties of this Job, the personnel must have sufficient physical ability and mobility to work in an office setting to perform office administrative work including filing. While this is primarily a sedentary role, personnel in this position have the flexibility to stand, stretch and/or walk as needed to break up extended periods of sitting. The personnel will routinely be required to talk or hear, both in person and by telephone; use hands repetitively to handle, feel or operate standard office equipment (keyboard, mouse, computer, printer, fax machine, telephone, postage machine); reach with hands and arms; required to stand; walk and stoop, kneel, crouch, and bend. Personnel will frequently lift and/or move/push/pull up to 10 pounds and occasionally lift and/or push/pull/move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.
Work Environment This job operates in a professional office environment and sits at the front desk. This role routinely uses standard office equipment such as computer, phone, photocopier, filing cabinets and fax machines. May also use postage machine depending on branch.
Position Type and Expected Hours of Work - This is position is classified as full-time, non-exempt.
- Normal Days of work are Monday through Friday 8:00 a.m. to 5:00 p.m.
- Overtime may be required on occasion as needed.
Other Duties This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the personnel for this job. Duties, responsibilities, and activities may change at any time.
EEO/AAP Statement Rudd Equipment Company, Inc. is an Equal Opportunity/Affirmative Action employer. It is our policy not to discriminate against any Incumbent or Applicant. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran. To achieve our goal of equal opportunity, we maintain an Affirmative Action Program through which we take good faith efforts to recruit, hire, and advance in the employment of qualified minorities, women, persons with disabilities, Vietnam-era veterans, and other protected veterans.