Receptionist

Company Overview
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview
The Field Receptionist role carries significant responsibility and requires a strong stakeholder with extensive front-of-house and customer service experience. The Field Receptionist is responsible for providing general administrative and clerical support and serves as the initial point of contact for all office visitors. Therefore, this person must exhibit professionalism and a positive attitude.

How You Make An Impact:
Greet guests entering the organization and notify the host upon guest arrival

Manage in-person, chat and email inquiries with attention to detail and a sense of urgency
Provide excellent customer service to clients
Ensure project knowledge across the Reception team
Manage luggage check-in, storage, and tagging system
Receive and route delivery items
Provide general administrative and clerical support
Offer support and coverage for team and/or special events, including badging
Manage the high-volume lobby while simultaneously keeping the reception area organized
Arrange ground transportation as needed
Provide coverage for other receptionists during lunch and time off as needed
Support additional projects and duties as assigned
Demonstrate excellent multitasking and customer service skills
Support initiatives, including ticket drops, merchandise handouts, and others as requested
Complete monthly and quarterly service-related training to meet Milestone, Client department standards
Conduct weekly stock audits for your site and place orders via leadership
Collaborate effectively with onsite security to ensure high-quality service while following co-employment guidelines
Respond to all assigned communication channels promptly, including email, workplace chat, or others as assigned
Work collaboratively with project coordinators on local initiatives, including SOP, Lobby Guide updates, and other assigned projects
Communicate and uphold visitor guidelines at the desk, verifying all necessary eligibility to be onsite upon guest/employee arrival
Collaborate effectively with the supervisor, communicating all necessary updates regarding you and your local team
Uphold visitor standards
Maintain a high level of discretion with User Data, Employee Data, or any confidential information on a need-to-know basis
Support onsite team during evacuations/emergencies

What You Need To Succeed:

High School Diploma or GED required
A minimum of one year experience in a customer service setting required
A minimum of one year experience working within MS Office Suite or Google Suite

Experience with Zendesk and Slack or similar email and chat platforms
Excellent oral and written communication skills
Assertiveness, with strong influencing skills
Ability to interact effectively at various professional levels and across diverse cultures
Action-oriented with a passion for getting things done quickly, efficiently, and properly
Ability to work well under pressure, proven de-escalation skills
Strong ability to communicate quickly and efficiently using online platforms
Strong attention to detail
Strong problem-solving skills with a prioritization of finding solutions

Compensation
Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for ouremployees butis also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.