Receptionist
Los Angeles, CA
4 Months
Pay Rate $21.50/hr • Duration of Assignment: 3-4 months-TEMP TO PERM FOR RIGHT FIT
• Work hours: 40/Week- MUST HAVE OPEN AVAILABILITY TO INCLUDE WEEKENDS
• Dress code: Business Attire (black slacks, Blazer, white long-sleeve)
• Parking: On own - through Client Transportation or Street Parking
Job Description: - As guests check into or out of the Hotel, they will rely on our front desk team to provide them with efficient and accurate information, in a friendly and respectful manner.
- As the Front Desk Agent, you will continue to provide exceptional customer service.
- Greet all guests upon arrival and ensure a fast, efficient check-in process including verification of guests' identification, credit, and payment for stay. Assign room keys, assist guests, complete registration cards, and provides other assistance as needed.
- Place guest and room information in the appropriate front desk packets and communicate information to the appropriate hotel personnel.
- Accommodate special requests whenever possible.
- Coordinate requests for maintenance and repair and maintain guests' room key storage.
- Thoroughly understand and adhere to proper credit, check-cashing, and cash handling policies and procedures.
- Perform cashier responsibilities (i.e. bill and invoice settlement, post charges to the guest accounts, and perform foreign currency exchanges).
- Assist with incoming calls through PBX console in a polite and professional manner using standard phraseology and routing to the right department, guestroom, meeting room, or facility. Use proper telephone etiquette.
- Take messages and ensure their prompt delivery. Use proper mail, package, and message handling procedures.
MUST HAVE MIN OF 2 YEARS EXPERIENCE IN HOTEL FRONT DESK SERVICE