OPTALIS HEALTH CARE CRITERIA BASED PERFORMANCE EVALUATION/JOB DESCRIPTION FACILITY NAME: RECEPTIONIST Type of Evaluation: Annual 90 Day Re-Evaluation
Evaluation Period: to
Employee Name:
Department: Business Office Immediate Supervisor:
Administrator =
Rating Scale: 2 Exceeds Performance Standards
(Performance consistently exceeds performance standards)
- Meets Performance Standards
(Performance consistently meets performance standards)
- Does Not Meet Performance Standards
(Performance is clearly below performance standards)
Note: A score of 0 or 2 requires comment.
POSITION SUMMARY Under the supervision of the Administrator the Receptionist is responsible for answering phones, and acting as a liaison between the public, staff, and residents. The receptionist oversees the logging of names, destination, business, and providing directions for all persons entering the Facility.
MINIMUM QUALIFICATION STANDARDS EDUCATION: High School Diploma (or equivalent) or Co-op student.
EXPERIENCE: Typing skills preferred.
PERFORMANCE REQUIREMENTS: Working knowledge of Facility record keeping policies and procedures and ability to apply knowledge to job tasks.
Successful performance of this job classification can best be achieved through consistent application of current knowledge, use of good judgement, common sense, ability to establish and carry out priorities, effective use of interpersonal skills and ongoing communication with residents, staff, families, interdisciplinary team members and government officials including State surveyors and ombudsmen.
PSYCHOLOGICAL REQUIREMENTS: This job can not be performed without exposure to the stresses associated with an intimate, 24-hour residential care environment that delivers care and services primarily to disabled and cognitively impaired residents with an average age of 78 years. Examples of these stresses include, but are not limited to: shift rotation, week end and holiday duty, usual or impaired behavior by residents, family reactions to having a loved one in the nursing home, death and dying, oversight by State surveyors, presence of consultants and variable involvement of medical staff.
PHYSICAL AND ERGONOMIC REQUIREMENTS: Functions are carried out in a variety of positions including standing and sitting. To meet resident's needs, virtually all positions require the ability to move freely through the building. Stooping, bending, lifting, pushing, pulling, and carrying, as well as other physical demands may be required.
PHYSICAL DEMANDS
MOBILITY: Able to physically respond quickly to emergency situations. Able to freely move arms, hands, and legs. Spends approximately 8 hours sitting.
LIFTING: Able to lift from 5 pounds to 40 pounds without restriction.
CLIMBING/BALANCING: Able to climb stairs quickly. Must have good center of balance while performing physical tasks.
STOOPING/BENDING: Able to stoop and bend adequately for retrieving supplies.
PUSHING: Able to push residents in wheelchairs and Geri-chairs. Able to push weight ranging from 80 - 300 pounds.
STANDING/SITTING: Sits approximately 8 hours per day. Walks approximately less than 1 hour per day.
REACHING: Able to reach above head and beneath desk and tables for retrieving supplies. Must have full rang of motion in shoulder joints for reaching.
HEARING: Must be able to hear patients' call-lights and speech in normal tone and volume.
SPEAKING: Must be able to speak clearly in the predominant language spoken in the Facility by patients and staff.
VISION: Must be able to see large and fine print with or without corrective lenses.
COLOR VISION: Not an essential physical demand for the job.
INSIDE/OUTSIDE: Spends approximately entire shift inside of building.
COLD/HEAT: Exposed to temperatures ranging from 72-80 degrees while in the building. Under normal working circumstances there are no temperature extremes realized.
WET/HUMIDITY: Not exposed to wet/humid conditions.
NOISE/VIBRATIONS: Not exposed to extreme noise or vibrations.
DRY/DUST: Not exposed to extreme dryness or dust.
FUMES/ODORS/CHEMICAL EXPOSURE:
Must be able to tolerate odors from normal bodily functions. Not exposed to fumes. There is minimal chemical exposure and protective equipment is supplied when necessary.
OTHER ENVIRONMENTAL HAZARDS:
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