Job Type
Full-time
Description
Reputable Community Healthcare Clinic seeks Full Time Bilingual Receptionist Join an organization which is respected and well loved by the Community we serve.What you will do at AMC: The Bilingual Receptionist acts as first point of contact by serving AMC's mission in a culturally competent manner. Provides the highest level customer service care to the Clinic's diverse communities.
- Check-in patients, and process payments from patients for co-pays and uninsured sliding fee transactions, including counting money, reconciling receipts, and balancing the cash drawer;
- Confirms patient I.D., verifies patient insurance eligibility, acquires patient financial status, collects copays as appropriate, and/or collect fees from patients;
- Verifies eligible county, state, and federal programs and assists with enrollment and in eligible programs including sliding fee program;
- Discusses overdue payments with patients, creates billing notes for outstanding fees, and routes messages to the billing department as necessary;
- Reconcile monies with batch detail and report and ensures safe keeping of all cash, checks, and credit card transactions received;
- Conducts confirmation calls to patients the day before their appointment as a reminder;
- System knowledge (EPIC); creating new patient charts, and updating EMR as needed;
- Schedules appointments according to policies and procedures, appointment matrix, proper visit types, and other current guidelines;
- Acts as a patient navigation resource on various health center programs and community resources;
- Other duties as assigned.
Requirements
The Receptionist at Alliance Medical Center has the following qualifications and skills: - High school diploma or general education degree (GED), required;
- Ability to multi-task and effectively present information, respond to questions and requests from patients, co- workers, and others as necessary, required;
- Bilingual Spanish, required;
- Basic computer skills including typing, internet and web application, MS Office (Word, Excel and Outlook), required;
- Good technical abilities using web-based applications, required;
- Is detail-oriented in collecting, tracking, and monitoring information, required;
- 1-2+ years of work experience in an Inpatient/Outpatient medical/dental/behavioral health setting in a Call Center or Receptionist position, preferred;
- EMR knowledge required, EPIC EMR, preferred;
- FQHC work experience, preferred.
Work Schedule: This position is expected to work onsite and not remotely.
Salary Description
$23.00