Benefits: - Pay that reflects your experience and dedication
- Flexible part-time schedule (no nights or weekends)
- Help grow a trusted brand that homeowners love
- Mentorship from the business owner - get hands-on insight & coaching
- 401(k)
- 401(k) matching
- Bonus based on performance
- Free uniforms
Are you a confident communicator with a collaborative mindset and a flair for marketing? Do you thrive in a fast-paced environment and enjoy being part of a team that's building something great? If so, this is your chance to grow with a locally respected, high-rated company.
Who We Are
At Handyman Connection of South Shore, we've spent 7 years delivering top-quality craftsmanship and personalized service across the South Shore. As a locally owned and operated business, we're proud of our 4.8-star Google rating and loyal customer base-over half of our work comes from repeat clients.
What You'll Do
As our Customer Service Representative (CSR), you'll be the go-to connection point between homeowners and our skilled team of 15-20 craftsmen. You'll manage job scheduling, customer communication, and day-to-day office operations-all while helping us grow our brand through creative marketing support.
Key Responsibilities
- Coordinate home improvement projects from start to finish
- Manage scheduling, phone calls, job tracking, and billing
- Serve as the communication hub between clients and craftsmen
- Support marketing initiatives (social media, promotions, local outreach)
- Help manage CRM tools and maintain accurate digital records
- Provide a welcoming and professional voice for our customers
- Ensure the office environment runs smoothly and efficiently
You'll Succeed If You
- Are a natural communicator with strong written and phone skills
- Thrive in a team-first culture where collaboration is key
- Have marketing instincts and enjoy being creative
- Can handle a fast-paced day and juggle multiple tasks with ease
- Are confident with Microsoft Office tools (Outlook, Excel, Word, PowerPoint) and CRM systems
- Have experience in customer service, inside sales, or administrative roles
- Bonus: Have knowledge of home improvement or light remodeling
What You'll Get
- Competitive hourly pay, based on experience
- Flexible part-time schedule (no nights or weekends)
- Opportunity for full-time growth as the business expands
- A modern, socially distanced office space in Hanover, MA
- A tight-knit, supportive team who values your ideas
- Business casual dress and a professional-yet-friendly work vibe
- On-the-job training and continuous support
- The chance to make a real impact in a growing local company
Why Join Us?
We're not just another home improvement company. We're a customer-first, team-driven business with a mission to provide excellent service and top-notch craftsmanship. If you're motivated, detail-oriented, and excited about helping a business grow through great communication and marketing, we want to meet you.
Apply Today Be part of a trusted brand and help us take Handyman Connection of South Shore to the next level.
Let's build something great-together.
Be sure to visit our website and Google our business to see what our customers say about our work.
Check us out on the web at:
Compensation: $18.00 - $21.50 per hour
Your locally owned Handyman Connection works with talented craftsmen like you to deliver quality workmanship and professional service for our customers.
If you're interested in: - high earnings potential
- a flexible schedule that you control
- using your skills to help improve other's lives
We might be a great fit for you.
Homeowners across North America have been calling on Handyman Connection for our professional craftsmanship and great customer experience since 1991. Each Handyman Connection franchise is locally owned and operated, backed by the company that helped launch the industry.