DS Tech is a cybersecurity, voice services, and managed IT, service provider. We are ranked as the Upper Peninsula's top-rated managed IT company and in all of Michigan. We are continually growing and seeking an experienced account manager to join our team.
DS Tech is seeking to hire a Part Time Receptionist / Customer Advocate in Escanaba, Michigan, who will play a crucial role in shaping the perception of the company and ensuring a positive experience for customers. This role requires strong communication skills, organizational abilities, and a customer-centric mindset.
Required Skills & Duties: - 1+ years' experience in a customer service role
- Ability to excel in a fast-paced environment
- Self-starter who can follow a task to its completion
- Contacting clients by phone or email to answer queries and obtain missing information
- Answering incoming phone calls and routing them to the correct individuals or departments.
- Taking and delivering messages when necessary
- Assisting with the preparation of documents or reports.
- Develop relationships with clients to understand their business needs while delivering concierge level service
- Consult with clients on how DS Tech can help them achieve their objectives
- Develop an understanding of clients' needs, resources, and recommend the appropriate solutions to satisfy their demands
- Other duties and responsibilities as assigned by DS Tech
Preferred Skills & Experience: - Client relationship management experience is preferred
- IT Industry knowledge or interest in growing in the field
- Have exceptional customer service skills and a positive "can-do" attitude.
- Above average verbal communication, presentation, and interpersonal skills
- Possess logical problem-solving skills. Professionally respond to telephone calls, emails, and web-based service requests
- Critical thinking aptitude
- Empathy for team members and clients and a desire to help them
- Professional confidence, and excitement about solving problems
- A positive, courteous demeanor
- An aptitude towards service
- Openness to feedback & ability to learn from experience
Wage: Pay: $13-15/hour
Schedule: 25-30 hours a week: Monday- Friday: 8am-1pm
Job Location: Escanaba, MI
DS Tech has been serving the Michigan area since 1976, providing IT Support such as technical helpdesk support, computer support and consulting to small and medium-sized businesses. Our experience has allowed us to build and develop the infrastructure needed to keep our prices affordable and our clients up and running.
DS Tech , a New Charter Company, is committed to creating an inclusive environment and is proud to be an equal opportunity employer.DS Tech, a New Charter Technologies Company, recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.