Receptionist

Receptionist

Dunkirk, NY (+Bennett+Rd.+Dunkirk+NY+USA)

Description

Position Data:

Title: Receptionist

Grade: 2 Non-Exempt

Reports to: Building Manager

Basic Function or Position Summary:

Operates a multi-line telephone system to handle incoming calls, identify the purpose of

the call, and route callers to the correct staff members. Welcoming customers with a

friendly demeanor, guiding them, accordingly, addressing inquiries, and creating a

pleasant atmosphere. Undertaking general office tasks and carrying out assigned clerical

duties.

Pay Rate is 15.76 per hour

• Security Clearance: L4V

Requirements

Position Responsibilities and Specific Duties:

• Greet customers and visitors with a positive, helpful attitude
• Upholds workplace security by maintaining visitor logs.
• Determines nature of business, and connects visitors to appropriate personnel
• Answers phones in a professional manner, routing calls as necessary
• Ensures messages are accurate and passed to appropriate staff members in a timely manner
• Answers basic questions about organization and provides callers with needed information
• Manages customer flow through Central Intake and into program by ensuring all customers are scheduled and routed through intake
• Manages conference room availability
• Takes inventory of resource supplies and brochures; restock as needed
• Support translation for Spanish-speaking customers using bilingual staff or Google translate
• Ready out-going mail for pick-up
• Receive deliveries, sort, and distribute incoming mail
• Maintains cleanliness of reception and common areas at all times following reception checklist
• Operates standard office equipment on a regular basis including fax machine, copy machine, scanner, computer and postage meter
• Copy or scan documents as requested by customers
• Utilizes basic computer and word processing skills to prepare documents and reports, including copy counts, postage meter and receipts
• Promotes safety and security by maintaining customer and staff sign in and out sheets
• Reads and understands evacuation procedures and the duties of the receptionist
• Attends monthly Navigation and Front Desk meetings
• Promotes agency mission.
• Maintains confidentiality and complies with the code of ethics.
• Maintains consistent professional customer service.
• Job performance incorporates integrated service delivery model while promoting self-sufficiency.
• Other duties as designated by supervisor.

Key Working Relationships:

A. Internal: All COI Staff

B. External: Customers

Supervisory Scope:

A. Number of staff supervised: NA

B. Titles supervised: NA

Organizational Responsibilities:

• Adheres to all policies and procedures
• Gathers appropriate documentation and tracks outcomes
• Participates in organizational committee structures as appropriate
• Participates in organizational and divisional management systems

Knowledge, Skills Required:

• High School Diploma or GED and 2 years of experience in customer service required, Associate degree preferred
• Bilingual preferred
• Strong interpersonal, communication and customer relations skills
• Organized and resourceful
• Familiarity with multiline telephone systems, scanners, copiers, printers, and fax machine.
• Proficient in Microsoft Office, Google Drive, Google Docs and strong typing skills
• Multi-tasking ability required

Physical

Ability to lift up to and including 10-25 pounds of physical effort

Special Requirements, if any:

• Must be able to provide consistent even tempered customer service at all times
• Valid Driver's license
• Reliable transportation
• Works compassionately with a diverse population
• Experience navigating community programs