Receptionist

FIND YOUR CALLING TO BE A RECEPTIONIST:

The primary purpose of your job position is to warmly greet visitors to the facility in person and by phone.

ESSENTIAL JOB FUNCTIONS & RESPONSIBILITIES

Administrative Functions

• Ability to maintain accurate resident census by resident name and room number.
• Ability to maintain accurate emergency telephone numbers list.
• Ability to maintain accurate reference telephone numbers list.
• Ability to maintain accurate key personnel telephone numbers list.
• Ability to maintain accurate medical staff telephone numbers list.
• Ability to follow verbal instructions.
• Ability to follow written instructions.
• Ability to type.
• Ability to operate a word processor/computer.
• Ability to operate the facility paging system.
• Ability to operate the facility telephone system.
• Ability to communicate effectively on the telephone and in person.
• Ability to be neat, clean, and appropriately dressed to present and appearance acceptable to residents and the public.
• Ability to receive, sort, and distribute mail accurately and timely.
• Ability to handle emergency situations in a calm, effective manner.
• Ability to follow fire and disaster procedures during a drill and actual occurrence.
• Ability to work cooperatively with all facility department supervisors and administration.
• Ability to screen and direct all incoming calls.
• Ability to answer all inquiries according to facility release of information policies and procedures.
• Ability to enforce visitation policies and procedures.
• Ability to screen all individuals coming into the facility and exercise good judgment in granting entrance.
• Ability to handle all correspondence assigned.
• Ability to communicate and work cooperatively with facility staff; demonstrating superior customer service skills.
• Ability to interact with residents or residents' representatives and direct them to appropriate individuals.
• Ability to investigate complaints and direct complaints to appropriate departments or individuals.
• Ability to accept assigned duties in a cooperative manner.
• Ability to assume accountability for data contained in the employees' handbook.
• Ability to perform other related duties as directed by Administrator/designee.

Personnel Functions

• Assist department personnel in identifying and correcting problem areas, and/or the improvement of services.
• Create and maintain an atmosphere of warmth, personal interest and positive emphasis, as well as a calm environment throughout the department.
• Report occupational exposures to blood, body fluids, infectious materials, and hazardous chemicals in accordance with the facility's policies and procedures governing accidents and incidents.

Staff Development

• Attend and participate in in-service educational classes and on-the-job training programs.
• Attend and participate in workshops, seminars, etc., as approved.
• Attend and participate in annual OSHA and CDC in-service training programs for hazardous chemicals, TB management, and blood borne pathogens standard.

Safety and Sanitation

• Follow all established safety procedures and precautions when handling supplies and equipment.
• Maintain supply and storage rooms in a safe, clean and orderly condition.
• Clean and check equipment as directed/necessary.
• Report all incidents/accidents, no matter how minor, to your supervisor immediately.
• Report equipment malfunctions or breakdowns to your supervisor as soon as possible.
• Report all unsafe/hazardous conditions, defective equipment, etc., to your supervisor immediately.
• Ensure that work/assignment areas are clean and equipment, tools, supplies, etc., are properly stored before leaving such areas on breaks, end of work day, etc.
• Keep your work area(s) free of hazardous conditions, i.e., grease/oil spills, excess supplies, equipment, etc., to assure that all established safety rules/regulations are followed at all times.
• Follow established policies and procedures concerning infection control when delivering supplies and equipment.
• Ensure defective equipment is identified for maintenance repair as required in accordance with established policies and procedures.
• Ensure that department personnel follow established procedures governing the use of labels and MSDSs.
• Report missing/illegible labels and MSDSs to the safety officer or other designated person.

Education Requirements

• Must possess, as a minimum, a high school diploma.

Experience

• None required. On-the-job training provided.

Specific Requirements

• Must be able to read, write, speak, and understand the English language.
• Must possess the ability to make independent decisions when circumstances warrant such action in a timely fashion.
• Must possess the ability to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel, and the general public.
• Must be knowledgeable of supply practices, procedures, and guidelines.
• Must possess the ability to work harmoniously with other personnel.
• Must possess the ability to minimize waste of supplies, misuse of equipment, etc.
• Must possess the ability to seek out new methods and principles and be willing to incorporate them into existing practices.
• Must be able to follow written and oral instructions.
• Must not pose a threat to the health or safety of other individuals in the workplace.
• Must demonstrate superior customer service skills.

Physical and Sensory Requirements

(With or Without the Aid of Mechanical Devices)

• Must be able to move intermittently throughout the work day.
• Must be able to speak and write the English language in an understandable manner.
• Must be able to cope with the mental and emotional stress of the position.
• Must be able to see and hear or use prosthetics that will enable these senses to function adequately to assure that the requirements of this position can be fully met.
• Must function independently and have flexibility, personal integrity, and the ability to work effectively with residents, personnel, support agencies, and outside agencies.
• Must meet the general health requirements set forth by the policies of this facility which include a medical and physical examination.
• Must be able to push, pull, move, and/or lift a minimum of twenty-five pounds.
• Must be willing to perform tasks that may involve exposure to the resident's blood/body fluids.
• May be necessary to assist in the evacuation of residents during emergency situations.