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Job Details
Requisition : 650651
Location: Johns Hopkins Regional Physicians,
Columbia,
MD 21044
Category: Clerical and Administrative Support
Schedule: Day Shift
Employment Type: Full Time
Receptionist Johns Hopkins Regional Physicians Neurology Associates. The Receptionist for Neurology Associates: Greets patients
Collects paperwork and insurance information; completes registration in EPIC.
Collects copays
Prepares daily payment journal and submits it to manager
Processes same-day patient refunds, routes all other refund requests to office manager
On occasion, call patient to re-schedule physician and/or testing appointments pertaining to that visit.
Retrieves and sorts faxes
Retrieves and sorts mail
Confirmation courtesy calls to patients to remind them of appointment arrival times and answer questions about location, parking, what to bring, etc.
Answer in-coming call from patients and provide information to patients, as appropriate
Routinely check voice mail and return calls to patients within 24 hours.
Coordinate with patient and/or referring physician to obtain outside medical records. Ensure that all relevant outside medical records are received and scanned into Epic in advance of clinic.
Refer patient to appropriate resources/clinical areas.
Send out letters and required information to referring physicians, if needed.
Send out paperwork to patients when appointment is scheduled or as needed.
Receive from physician completed and signed forms requested by the patient such as: Disability, Family Medical Leave, Workers Compensation, Medical Assistance Application, MVA, etc. All completed forms should be scanned into EPIC and send original to patient
Print and send patient letters as necessary
Document inbound/outbound phone messages to patients as appropriate and route to physician.
Gather information and for RX requests and route to appropriate clinician.
Assist as needed with insurance authorizations for non-formulary medications.
Shift: 8:30 am-5:00pm; weekend not required
Education: Diploma/GED required
Knowledge, Skills and Abilities: . Experience using EPIC EMR, highly, preferred
At least one (1) year of customer service experience
At least one (1) year of receptionist experience in a medical or related field
Join an amazing global healthcare organization.
Excellent benefits.
Note: The benefits offered through Johns Hopkins Regional Physicians may vary from those offered through the Johns Hopkins Health System
Salary Range: Minimum $17.00 per hour - Maximum $19.50 per hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility.
In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.
JHM prioritizes the health and well-being of every employee. Come be healthy at Hopkins.
Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.
Johns Hopkins Health System and its affiliates are drug-free workplace employers.
Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
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