CarpetCleanersPlus is a leading carpet cleaning business committed to providing top-notch services to our clients. With a strong reputation in the community, we are growing rapidly and are seeking a dedicated Receptionist to be the face of our business and the first point of contact for our valued customers.
Key Responsibilities: - Customer Interaction: Greet and welcome customers both in person and over the phone, ensuring that they receive a positive first impression of our business.
- Appointment Management: Schedule, confirm, and manage carpet cleaning appointments using our in-house software.
- Inquiries: Answer questions about our services, pricing, and any other inquiries, ensuring clarity and understanding.
- Administrative Duties: Handle administrative tasks such as filing, managing emails, maintaining office supplies, and assisting with billing processes.
- Data Entry: Accurately input customer details, appointment information, and other relevant data into our system.
- Feedback Collection: Gather customer feedback post-service, and relay any concerns or suggestions to the management team.
- Team Collaboration: Work closely with carpet cleaning technicians and other team members to ensure smooth operations and optimal customer service.
Required Skills Qualifications: - High school diploma or equivalent.
- Previous receptionist or customer service experience preferred.
- Strong communication and interpersonal skills.
- Proficiency in using office software, including word processing, spreadsheets, and proprietary scheduling tools.
- Ability to multitask, prioritize, and manage time efficiently.
- Professional demeanor and appearance.
- Detail-oriented with strong organizational skills.
Benefits: - Competitive salary with performance-based bonuses.
- Employee discount on carpet cleaning services.
- Opportunities for professional growth and training.