Receptionist - Evening and Weekend
Boston, MA (+Boylston+St+Boston+MA+USA)
• Patient Services
Job Type
Part-time
Description
Under the supervision of the Patient Services Supervisor, the Evening and Weekend Receptionist is responsible for closing the receptionist station daily and provision of top-quality customer services.
Hours:20 hours a week
Representative Duties
Close the Receptionist Station Daily according to established clinic hours
- Close all phone lines and engage night service
- Walk around building after entry access has ended checking all non-secured areas to be sure no one is in the building after building is closed
- Overhead Page Announcement before engaging Alarms
- Engage Alarms and Lock Doors
Provide excellent customer service
- Greet each client with a smile and a welcoming, professional manner.
- Answer each phone call in a cheerful and professional manner.
- Accurately route calls.
- Give patients clear directions to the relevant waiting area.
- Provide clients with correct and accurate information regarding FCHC services and providers.
- Ask for input from team colleagues if unsure of correct response to inquiries.
- Refer unusual or difficult situations to supervisor.
- Actively build good working relationships with colleagues and providers. Be an active, productive and responsible member of the Patient Services team.
- At all times maintain patient confidentiality, speak in quiet tones at the desk with colleagues and clients and behave appropriately for a highly visible position.
- Be discreet when obtaining sensitive information from clients.
Provide Back-up for registering new and existing patients
- Schedule appointments according to the patient's needs and provider availability
- Update appointment statuses to No-Show, by follow No-Show steps
- Check-in ATS patients and direct them to the correct floor
Meets Agency Participatory Expectation
- Adheres to all agency and departmental policies and procedures
- Participates in quality assessment and improvement activities as requested
- Adheres to the highest principles of patient and client confidentiality
- Adheres to established safety policies, procedures and precautions; identifies potential or actual unsafe situations in the environment and takes measures to rectify the situation
- Attends all required meetings, in-services and professional trainings
- Maintains professional competence necessary to perform job responsibilities; maintains and provides agency with records of continuing education activities
- Serves on agency committees and in professional organizations when requested
Performs other related duties as requested.
Requirements
- High School Diploma or GED required.
- Successful customer service background
- Basic Computer experience required.
- Calm, patient and understanding manner.
- Strong attention to detail,
- good organizational skills.
- Bilingual Spanish/English also preferred.
- Experience working with an ethnically, culturally and racially diverse work staff preferred
- Ability to work harmoniously with diverse groups of individuals
Physical Requirements:
Ability to meet the following physical requirements with or without reasonable accommodations:
- Sit at a computer station for extended periods of time
- Ability to keyboard for extended periods of time
This is a union position in a Fenway Health bargaining unit represented by 1199 SEIU United Healthcare Workers East.
We offer competitive salaries, and for those who qualify, an excellent benefits package; including comprehensive medical and dental insurance plans, and a retirement plan with employer match. We also provide 11 paid holidays, paid vacation, and more.LGBTQIA+ identified persons, Black, Indigenous, and other people of color (BIPOC), and individuals from other historically underrepresented communities are strongly encouraged to apply.
Salary Description
21.54-23.69