Receptionist
Austin, Texas, United States Corporate Functions Summary Posted:
Apr 22, 2025 Weekly Hours:
40 Role Number:
In Places, we don't sit back and let things happen, we make things happen, and we do this in service to all Apple employees and customers. Our team is a diverse and nimble group that manages Apple's retail stores, workplaces, and workplace services. We develop and manage Apple's global real estate portfolio, lead all related capital construction projects, provide outstanding facilities and site services, develop and lead sustainability initiatives to reduce the environmental impact of all Apple facilities, including commute and renewable energy programs, and do everything we can to ensure the health and safety of all Apple personnel, facilities, and customers in our facilities around the world.
Our Reception Services team provides superior customer service by greeting and connecting guests with their host, acting as a central information resource for team members, and ensuring a pleasant experience at our campus.
We are seeking an experienced and highly self-motivated professional with outstanding work ethic to join our team as a Receptionist to provide unmatched customer service to our guests and employees, and assist with administrative tasks.
Description The Receptionist will be responsible for providing excellent customer service and acting as first-level support for providing information and resources to employees, vendors, and guests. They will greet and connect guests with their host, issue temporary badges, direct employees to conference rooms, answer general email inquiries, and build cross-functional relationships among departments in the building. They will also support with administrative tasks, maintain general security awareness, and ensure common areas are well-maintained by submitting tickets as necessary to ensure compliance with current standards. Additional tasks may be assigned. The role will report to the Administrative Services Manager.
Minimum Qualifications - 3+ years of customer service experience in a corporate office setting or 3+ years of customer service + at least 6 months experience with Apple Reception team
- Proficiency with iOS and macOS based systems
- Professional written and interpersonal communication skills
- Skilled in time management and task prioritization
- Experience with guest registration applications and collaboration tools
Preferred Qualifications - Outstanding customer focus, with a positive "can-do" attitude
- Excellent written and interpersonal communication skills
- Ability to quickly grasp new technology workflows
- Successful in handling multiple priorities and people concurrently in a results-driven environment
- Skilled in maintaining professional composure when problem solving issues that arise with employees, guests, and team members
- Ability to handle conflict appropriately; knows when to escalate issues upward and when to apply common sense
- Thinks critically and creatively about how to regularly improve process and operations
- Excellent problem-solving, organizational, and reporting skills
- Ability to communicate with all levels of an organization
- Establishes and maintains positive relationships while working in a highly-collaborative team environment
- Understands the importance of feedback and maintains the ability to provide and receive feedback as necessary
- Self-starter with the ability to complete tasks and projects on time
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant .
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant .
Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation.
Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program .
Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy Learn more .
Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more .
Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you're applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines applicable in your area.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.