Position: Receptionist
Reports to: Executive Assistant
Department: Executive Support
Purpose: The Receptionist serves as the face of Excel Fitness, creating a welcoming and professional environment while ensuring seamless daily office operations. This role is responsible for providing a wide range of exceptional administrative support, managing front desk responsibilities, and facilitating clear communications across the organization. By maintaining organization, efficiency, and a high stand of customer service, the Receptionist plays a key role in supporting daily office operations to ensure a smooth and efficient workflow and fostering a positive company culture.
Duties and Responsibilities: - Visitor Management: Greet and monitor visitors, answer and direct phone calls
- Manage office supplies inventory and place orders as necessary
- Mail Handling Support: Receive and sort incoming mail and deliveries. Manage and assist in preparing outgoing shipments.
- Assist with office layout planning and office moves.
- Identify opportunities for process and office management improvements, and design and implement new systems
- Provide other administrative support as necessary, including scheduling group meetings, maintaining calendars, doing research, and creating reports
Qualifications: - High School diploma or equivalent required. Associate's degree preferred. Equivalent related work experience or combination of experience and education may be considered in lieu of Associate's degree.
- 2-4 years of experience in an administrative/office management role or equivalent customer-facing role with prior experience in high standard client interaction.
- Excellent customer service, interpersonal, and communication skills in writing, in person, and over the phone.
- Must have exceptional attention to detail.
- Strong judgment and decision-making ability.
- Must be a self-starter with effective time management skills and the ability to meet deadlines.
- Strong organizational and time management skills, and ability to prioritize.
- Ability to convey information to internal and external customers in a clear, focused, and concise manner.
- Ability to maintain confidentiality.
- Strong proficiency in MS Office products - Word, Excel, Teams and Outlook.
Supervisory Responsibility: This position has no supervisory responsibilities.
Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands: The physical demands described here are representative of those that a Team Player must meet to successfully perform the essential functions of this job.
- Regularly required to talk and hear.
- Frequently required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
- Occasionally required to climb, balance, stoop, kneel, crouch or crawl.
- Must frequently lift and move up to 15 pounds and occasionally lift and move objects up to 50 pounds.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Position Type/Expected Hours of Work: This is a full-time, non-exempt position. nonexempt position. A nonexempt Team Player is one who is entitled to the minimum wage and/or overtime pay protections of the FLSA.
Standard workdays and hours are Monday through Friday, between 8:00 a.m. and 5:00 p.m. This position may work outside of normal business hours, including evenings and weekends.
Travel: No travel expected for this position.
EEO Statement: Excel Fitness is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruitment, hiring, career advancement, and all other employment practices.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the Team Player for this job. Duties, responsibilities, and activities may change at any time with or without notice.