Receptionist/Escrow Assistant

Overview

Our receptionist/escrow assistant is responsible for answering multi-line phones and pre-closing matters. S/He works with lenders, loan officers, and attorneys to acquire, analyze, and organize all necessary documents needed to process the closing.

Duties

Responsibilities include, but are not limited to the following:

• Opens escrows within 24 hours and ensures customers receive copies the same day

• Assists in processing escrows with a high degree of quality, including funding/balancing, figuring, clearing prelims, and signing clients

• Orders all necessary documents to close escrows in a timely manner (i.e., demands, loan documents, and insurance)

• Maintains records of communication with all partners involved in escrows

• Follows company standards and practices when processing transactions, as well as applicable state laws and guidelines

• Informs escrow officers of any missing items or problems relevant to closing

• Deposits any funds required by buyers and sellers of each escrow within 24 hours of receipt

• Maintain follow-up necessary for completion of transactions, disbursement of escrows, and issuance of policy

• Timely, thorough, eloquent communication with and response to parties

• Performs other duties as assigned by supervisor

• Adheres to company policies and guidelines

Education

• Notary Public, State of Colorado, preferred

• Title Insurance Producers license, preferred must be obtained, within 90 days of date of hire

Experience

• Exceptional customer service skills, detail oriented, excellent communication, and organizational skills

• Understands escrow/closing standards, title commitments and requirements, real estate regulations and guidelines, proration, per diems, lender documents, real estate documents, document preparation, etc.

• Team player, self-starter, committed, dedicated, respectful and hard working

• Candidate must possess the ability to work independently

• Candidate must be comfortable meeting with clients and prospects in varied settings

REQUIREMENTS:

• Adaptable: adapts to new, different, or changing requirements

• Attentive to details

• Business fundamentals: maintains privacy and confidentiality of company information, as well as that of customers and co-workers

• Customer focused: is pleasant, courteous, eloquent, and professional when dealing with internal and external customers or clients

• Dependable and reliable: displays responsible behaviors at work

• Initiative: demonstrates a willingness to work and seeks out new work challenges

• Integrity: treats others with honesty, fairness, and respect

• Mathematics: uses mathematics to solve problems

• Planning and organizing plans and prioritizes work to manage time effectively and accomplishes assigned tasks

• Problem solver: applies critical thinking skills to solve problems by generating, evaluating, and implementing solutions

• Professional: maintains a professional demeanor at work

• Proficient in English

• Reading: understands written sentences and paragraphs in work-related documents; applies what is learned from written material to work situations

• Respectful: works effectively with those who have diverse backgrounds

• Team player: works effectively with others

• Technology: uses information technology and related applications to convey and retrieve information; demonstrates strong computer/typing skills in Microsoft Office, email programs, and internet browsers

• Telephone skills, including a pleasant phone voice and etiquette

• Verbal communication: maintains open lines of communication with others

• Writing: uses standard English to communicate thoughts, ideas, and information clearly, politely, and kindly in written form

• Greeting Clients, organizing closing rooms

• Answering Phone calls

• Receipting in Earnest Money Deposits

Additional Information

This position has the potential to earn compensation in the range of $18 - $22 based on location and job-related factors such as skillset and experience. Actual rate may vary within the range provided, depending on a number of factors, including skillset, experience and location. The base compensation is one component of the total rewards package offered to our employees, including optional health and welfare insurance (medical/dental/vision/life/disability); paid holidays, vacation, and sick time off; and matching 401(k) plan and matching employee stock purchase plan.