Receipts Clerk

Mosaic Life Care is a health care system in northwest Missouri. With a vision of transforming community health by being a life-care innovator, Mosaic places the holistic needs of patients first by providing the right care at the right time and place, offering high value and quality health care. Mosaic has a wide array of benefits to meet each employee's individual needs. Our benefits were designed by listening to people just like you. Mosaic also offers several perks with a focus on ensuring our employees feel valued, including concierge services, employee lounge, wellness programs, free covered parking, free on-site and virtual health clinics and many more. When paired with compensation and recognition, it is what continues to make us the employer of choice for employees at any stage of their journey. Details Receipts Clerk Cash Posting Full Time Status Day Shift Pay: $16.15 - $21.81 / hour Summary This position is responsible for payment posting and credit balance activities in the Patient Financial Services Department with respect to posting insurance and patient payments, posting insurance contractual and other adjustments, payment reconciliation, and identifying and resolving credit balances on patient accounts. This position interacts with internal and external customers to provide information in response to inquiries about patient balances per department policy. This position participates in special projects and will assist with department processes. Responsibilities of this position include ensuring consistencies are followed between caregivers as well as able to provide valuable information on job quality and efficiencies. This position aids in the training of new caregivers. Maintains working knowledge of reimbursement methodologies, while maintaining a high level of integrity, respect and confidentiality for our patients, families and caregivers. The position receives daily incoming mail from the Mosaic Life Care Mailroom and from the Patient Financial Services lock box as well as electronic files. This position is responsible for sorting and distributing correspondence to the appropriate area/caregiver in addition to entering the appropriate activity transaction codes into the computer system for correspondence assigned to the responsible resolution owner. This position works under the supervision of the Manager(s) of Patient Financial Services and is employed by Mosaic Health System. Duties Responsible for coordination and application of cash-related electronic and manual posting activities ensuring that all payments and adjustments are accurately posted to patient accounts. Ensures that posted batches reconcile to amounts deposited and/or reflected on remittance from insurance carrier, lock box, etc. Researches and resolves unidentified payments in a timely manner. Responds to written/oral inquiries related to itemized statements requests, refunds, cash posting and credit balances from internal and external customers, including patients, insurance companies, and attorneys. Researches and processes all patient and insurance refunds in accordance with best practice/benchmarks adhering to contractual, state, federal and regulatory compliance requirements. Participates in special projects and other duties as directed by leadership. Qualifications All required education is a minimum requirement. Higher levels of education are acceptable. High School Diploma or GED equivalent required. 1 to 3 years of cash posting, customer service, banking, medical billing, collections and/or business office experience, ideally in a medical setting is preferred.