Job Title: Recall Program Co-ordinator
Location: Dunton - Hybrid, 3 days in the office Original
Rate: 29.59ph increasing to 37.25ph after 13 weeks inside IR35
Hours: Standard 37.5 Hours Per Week
Responsibilities:
- This important and high-profile role provides key project management in launching Field Service Actions (Safety Recalls, Customer Satisfaction Programs, Update Prior to Sale and Warranty Extensions).
- The candidate will develop cost effective dealer repair strategies for vehicle concerns.
- Create Dealer Bulletins, Service Instructions and Customer Letters.
- Set-up affected vehicle populations in PTS, GRID and GCAMP systems.
- Work closely with the Office of General Council.
- Work with translations agencies.
- Liaise with Market Surveillance Authorities and other Government and regulatory agencies across Europe regarding announcements of potential Safety, Compliance or Emissions Recalls, and monitoring and reporting progress.
- Liaise with all National Sales Companies in Europe and Global Offices.
- Liaise with our client parts Supply Chain Management.
- Liaise with Public Affairs, Customer Experience Teams, and Customer Contact Centers.
- Be an active member of the Government Enquiry Review Committee and Critical Concern Review Group and attend all relevant meetings.
- Provide Recall status input to various forums, attending and presenting to senior management teams when required.
- Liaise with customer letter mailing agency.
- Ensure departmental processes/records are compliant with current/future audit requirements.
Skills Required:
- Recalls and Service Program Co-ordinator.
- Interpersonal and communications skills, IT skills (Excel, Word, PPT), analytical skills.
- Able to multitask and manage multiple programs effectively.
- Able to work under pressure.
Experience Required:
- Vehicle engineering and / or Dealer Workshop experience.
Experience Preferred:
- Aware of, or with experience of dealer workshop processes.
Education Required:
- Degree in Engineering, dealer workshop repair process.
- Master Technician trained.
Additional Information:
Hybrid, 3 days in the office.
This role is INSIDE IR35