Recall Program Analyst We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world together. At Ford, we're all a part of something bigger than ourselves. Are you ready to change the way the world moves?
In this position Projects include leading FCSD (Ford Customer Service Division) PAC (Prevent Action Closures), leading the Jira Implementation for FSA (Field Service Action) Parts Bill of Materials Sign-Off, supporting the FSA Software Validation Project, as well as leading process improvement projects and supporting various other projects as needed.
The ideal candidate will have a strong technical background in automotive technology, strong project management skills, strong presentation skills and experience with vehicle software development or deployment. This position will require strategy/planning, knowledge of dealership operations, excellent project management skills and experience working with cross-functional teams.
What you'll do - Lead FCSD Prevent Action Closure Process
- Project manage cross-functional Prevent Action Closures following FSAs, Stop Ships and PACs directed by CCRG (Critical Concern Review Group), EPRC (Emission/Environmental Problem Review Committee) and Customer Satisfaction Forum
- Ensure project milestones are completed on time and relay status to management
- Represent FCSD at weekly governance meetings and process improvement forums
- Constructively escalate when projects are not moving as expected or roadblocks are encountered
- Manage senior management presentations and approvals of PACs to facilitate on-time closures
- Experience in Three Legged Five Why
- Lead the development and implementation of the FSA Parts Bill of Materials Jira Project
- Lead the cross-functional team in product design to meet the needs of FCSD Recall, hardware and software Product Development, Quality and the Automotive Safety Office
- Pilot the project with the cross-functional team
- Train the cross-functional team in the use of the project and manage bug fixes
- Evaluate FSA (Field Service Actions) technical instructions to determine if software updates are required and the affected modules
- Manage contract data analyst who will:
- Support cross-functional teams with data regarding FSAs
- Manage list of in-scope FSAs by region and country
- Research and evaluate historical software recalls to confirm affected populations
- Analyze and compile software FSA audit data
You'll have - Bachelor's Degree
- 5+ years of automotive experience
- 5+ years of experience in Microsoft Office applications (Excel, PowerPoint, SharePoint, etc.)
- 1+ years of experience with Jira
- 1+ years of Three-Legged Five Whys (3L5W) Experience - A problem solving method to address root causes, detection failures, and systematic issues.
Even better, you may have - Experience with multiple teams within SE&O (Service, Engineering and Operations) strongly preferred
- Strong organizational and time management skills with the ability to manage multiple dynamic priorities
- Project Management Professional (PMP) or similar project management certification preferred
- Analytical abilities to collect, organize and interpret data to help drive decisions and execute projects
- Experience with Alteryx, Macros and Python a plus
- Experience with vehicle software development, validation or deployment preferred
- Experience leading highly skilled teams to drive results against key objectives
- Excellent verbal and written communication skills
- Experience and confidence in delivering presentations to diverse audiences a plus
- Ability to self-manage, be a team player and demonstrate initiative
- Proven skills to liaise effectively between teams
- Dealership experience preferred
- Ability to manage shifting priorities
- Ability to work in white space and create new processes
- Experience or firm understanding of automotive service repair process
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply.
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder or all of the above? No matter what you choose, we offer a work life that works for you, including:
- Immediate medical, dental, vision and prescription drug coverage
- Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
- Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
- Vehicle discount program for employees and family members and management leases
- Tuition assistance
- Established and active employee resource groups
- Paid time off for individual and team community service
- A generous schedule of paid holidays, including the week between Christmas and New Year's Day
- Paid time off and the option to purchase additional vacation time.
For more information on salary and benefits, click here:
This position is a range of salary grades 7-8 .
Visa sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-.
Onsite work of up to three days per week may be required for candidates within commuting distance of a Ford hub location. Requisition ID : 45939