Realpage Systems Support Specialist

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The Opportunity
Description
We're looking for a RealPage Systems Support Specialist Remote, working inReal Estate industry in100 Wells Avenue, Newton, Massachusetts, 02459, United States.

Are you someone who thrives in a fast-paced, ever-evolving environment? Do you have a knack for problem-solving, training others, and optimizing processes?

If YES, we encourage you to apply. Join Wingate Management Company, an award-winning leader in real estate management, development, and investment. We are looking for a Remote Real PageProperty Management Systems Specialist to support our team and optimize the use of RealPage products across the organization.

As our Property Management Systems Specialist with Wingate, you will be entrusted to ensure smooth operations of RealPage products, providing expert-level technical support, user training, and process improvements. You will be key to supporting our team's success, ensuring that all users are fully equipped and maximizing efficiency across departments.

Salary Range: $75,000 to $85,000/year

Why this Property Management Systems Specialist Role is Special:

Ownership & Impact: This is not just a support role-As a Property Management Systems Specialist, you'll take ownership of the internal RealPage Helpdesk, ensuring users have the tools and support they need. Your expertise will directly impact the efficiency and success of our teams, creating a more streamlined experience for everyone.

Variety & Challenge: From troubleshooting complex product issues to supporting new product rollouts, this role offers a dynamic environment where no two days are the same. You'll work with various departments to ensure the seamless adoption and optimization of RealPage products.

Career Growth: This role offers a clear path for career advancement in both technical and leadership capacities. You will have the opportunity to collaborate across departments, lead training initiatives, and contribute to key decision-making processes, fostering your personal and professional growth.

As a Property Management Systems Specialist, you will:

• Oversee and manage the internal Wingate RealPage Helpdesk, ensuring timely and efficient resolution of support requests.
• Provide expert-level technical support for all RealPage products (e.g., OneSite, Financial Suite, Business Intelligence), addressing user errors and troubleshooting issues.
• Identify recurring support issues and partner with departments to provide user training and process improvements.
• Collaborate in the rollout and implementation of new RealPage products and ensure successful adoption across teams.
• Develop training materials and policies to help users optimize their use of RealPage products.
• Proactively report widespread issues to RealPage Support and ensure timely resolution.

What You Will Receive:

• A collaborative work environment where your contributions will be valued.
• A benefits package that supports work-life balance, including competitive health options and generous PTO.
• An opportunity to shape the future of technology and product use within the company.
• A leadership team that recognizes your hard work and is invested in your success.
• The satisfaction of knowing your role helps improve operational efficiency across the company.

What We Look For:

• Strong technical knowledge of RealPage products (OneSite, Financial Suite, Business Intelligence, etc.) and property management systems.
• Proven experience in technical support, troubleshooting, and user training.
• Excellent organizational and multitasking skills, with great attention to detail.
• Strong communication skills to collaborate with various departments and assist end users.
• A proactive, solution-oriented mindset with a focus on user efficiency and process improvement.

Our Client

Our company has been delivering excellence for nearly 60years. With over 21,000 apartment homes managed across 18 states with 800 associates, we'recommitted to creating thriving communities and driving success for our partners. We pride ourselves in providing an ownership mentality to our teams to flourish our properties and communities around. We are an Equal Opportunity Employer that values and encourages diversity within the workplace.

Experience Required for Your Success

• Oversee and manage the internal Wingate RealPage Helpdesk, ensuring timely and efficient resolution of support requests.
• Provide expert-level technical support for all RealPage products (e.g., OneSite, Financial Suite, Business Intelligence), addressing user errors and troubleshooting issues.
• Identify recurring support issues and partner with departments to provide user training and process improvements.
• Collaborate in the rollout and implementation of new RealPage products and ensure successful adoption across teams.
• Develop training materials and policies to help users optimize their use of RealPage products.
• Proactively report widespread issues to RealPage Support and ensure timely resolution.

About Wingate:

At Wingate Management Company, we've been delivering excellence for nearly 60 years. With over 21,000 apartment homes managed across 18 states and 800 associates, we're committed to creating thriving communities and driving success for our partners. We pride ourselves on fostering a culture of ownership and teamwork, empowering our employees to succeed. Wingate Management Company is an Equal Opportunity Employer that values and encourages diversity within the workplace.

What Do You Think?
Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible?