Summary: The Real Estate Administrative Assistant serves as the liaison between the Company and its tenants while providing administrative support to the Property Management and Lease Administration teams.
Essential duties and responsibilities:
- Collect, update, and file vendor and tenant certificates of insurance and other documents as requested
- Serve as the primary contact for tenants and manage maintenance request calls reported via telephone or email
- Draft correspondence regarding scheduled repairs, property inspections, additional charges, and repair bill-back letters
- Distribute mail daily to the Property Management team
- Coordinate utility connection/disconnection requests
- Contract services for the portfolio as requested
- Perform other related duties as assigned
Required skills and experience:
- Bachelor's or Associate degree
- Two to five years of experience in office administration
- Proficiency in Microsoft Outlook, Excel, and Word
- Strong attention to detail
- Demonstrated ability to prioritize and manage multiple tasks simultaneously and confidently
- Strong organizational skills with ability to set priorities and meet deadlines
- Strong written, verbal, and critical thinking skills
- Demonstrated ability to determine needs and achieve results without close supervision
- Strong team player
- Ability to communicate effectively with internal and external customers
Valued but not required skills and experience:
- Two years of directly related experience in commercial or residential real estate
- Experience writing business correspondence
- Capacity to build and maintain strong professional relationships
- Experience with Yardi PayScan
Attendance: Regular and timely attendance in the Indianapolis office is essential to the Company's efficient operation and is a necessary condition of employment. Remote work is not an option.
Physical demands: While performing duties of the job, employee is occasionally required to stand, walk, and sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk and hear. Employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by the job include close and distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work environment: The noise level in the work environment is usually moderate.