JOB POSTING- Patient Care 01
"Investing in PEOPLE" Are
YOU looking for a career where
YOU can grow and develop into the industry standard?
Are
YOU ready to be part of a Team Centric department supporting each other?
Are
YOU passionate about customer service?
Then consider joining the VWi Team.
VWi is a leading business-services provider relied upon by more than 2,000 global clients to transform their businesses into leaner, more dynamic, agile, and efficient operations.
Our benefit package offers: Health insurance, Health Savings Account (HSA), Flexible Spending Account (FSA), Flexible Savings Account Dependent Care, Dental insurance, Vision insurance, Long Term Disability (LTD), Short Term Disability (STD), Employee assistance program , Basic Life insurance (
100% employer funded), Basic Employee AD&D
(100% employer funded), Employee Teladoc
(100% employer funded), Voluntary Employee Life, Voluntary Spousal Life, Voluntary Child Life ,Legal Services, Critical Illness, Accident, Hospital Indemnity, Allstate Employee Universal Life, Allstate Voluntary Universal Life Spouse, 401k, and a generous Employee Referral Program.
We promote a healthy work/life balance by offering generous paid time off including 8 paid holidays, 96 hours (12 days) of PTO annually the first year increasing with tenure and more.
Overview: VWi is a national Business Process Outsourcing organization that provides innovative people, process, and technology solutions for companies across various business sectors from mid-size ($1B in revenue) to the Fortune 500. Our services include Procure to Payment (Purchasing and Accounts Payable), Credit to Collect (Accounts Receivable management), and Record to Report (Treasury and Audit Accounting).
As a member of our team you will be responsible for delivery of the prescribed service solution to our clients in a professional manner highly focused on the customer experience and aligned with client's objectives. A Level 01 Customer Service Agent is responsible for ensuring customers receive service excellent both verbally and in written communication.
Essential Functions:
- Maintain updated knowledge of all company products and services in order to provide adequate education to patient's
- Provide information and instructions about relevant products and services
- Make product and service suggestions to meet the patient's specific needs
- Field incoming phone calls and respond to phone messages from patient's
- Promptly respond to patient's questions submitted via email or our website
- Answer patient's questions and provide information to resolve any issues
- Obtain necessary information from patient's to adequately follow up
- Document important patient information for future reference
- Collect and record patient feedback and information, and share that with appropriate departments and team members
- All other duties as assigned
Education and Experience: - High school diploma or equivalent.
- Basic excel, word and Outlook knowledge preferred
- Language fluency in Spanish or French a plus
Knowledge, Skills, And Abilities - Excellent written and verbal communication skills
- Positive and service-oriented attitude
- Ability to thrive in a fast-paced and sometimes high-pressure environment
- Basic computer skills and an excellent phone disposition
- Willingness to work independently or as part of a team
Physical Requirements - Prolonged periods sitting at a desk and working on a computer
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
- This position will require travel - up to 0%
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements.
A smartphone with the ability to download an authenticator app is required.
We are committed to diversity in the workplace.
Must be authorized to work in the U.S. Equal Opportunity Employer - E-Verify Employer - Drug Free Workplace
Transitioning Teachers, Veterans and Veteran family members are encouraged to apply.