Rate Success Coordinator
Who are we looking for?
Choice Hotels, one of the world's largest lodging franchisors, has an exciting new opportunity as our Rate Success Coordinator in the Franchisee Care Division. The Franchisee Care Department is the team that is responsible for onboarding new hotels to Choice as well as supporting them via troubleshooting Choice technology, processes and procedures. As a key member of our Franchisee Care Division you will support all aspects of reviewing, monitoring and taking necessary actions that ensure rates across various Choice, OTA, GDS and other distribution channels are accurately loaded, available and visible for sale.
Are you ready to utilize your extensive knowledge of hotel distribution channel management technology and services and support the Choice hotels worldwide? We invite you to apply today for our Rate Success Coordinator role today and .
Your Responsibilities
- Partners with training functions to ensure accuracy of team knowledge bases
- Documents and communicates project, program, technical, content and compliance changes or issues
- Daily, weekly and monthly monitoring of various and critical Rate availability dashboards and reports
- Reviewing and identifying issues and taking quick necessary actions to mitigate and resolve
- Serves as a first point of escalation within the team for researching and troubleshooting complex rate issues
- Work case intake from OTA, GDS and Travel Agencies and troubleshoot and resolve
- Work to ensure hotel availability of rates and inventory on all channels to support maximum revenue potential for all hotels, and Choice
- Solve problems and keep work intake moving within the team, including escalating and tracking as required
Your Experience, Skills & Competencies
- Minimum high school diploma or general education degree (GED), college education preferred
- 3+ years of working in a customer service/customer-facing capacity is strongly preferred
- 3+ years of working in a technical/systems help desk environment preferred
- Past experience within the hospitality industry and hotel operations required
- Extensive knowledge of hospitality distribution channel and central management systems a must
- Advanced customer service skills/training preferred
- Strong problem solving and root cause analysis skills required
- Strong verbal, written and listening communication skills required
- Excellent interpersonal skills and cross-functional collaboration experience
Demonstrates key competencies to include:
- Customer Focus
- Collaboration
- Action Oriented
- Drives results
Your Team
This is an individual contributor role that will report to the Channel Support and Strategy Manager. You will have 6 peer teammate and collaborate with cross-functional departments on a regular basis.
Your Work Location
As our Rate Success Coordinator, you will be based in our beautiful, state-of-the-art technology hub in Scottsdale, AZ. In October 2021, Choice opened a newly constructed world class technology center.
About Choice
Choice Hotels International, Inc. (NYSE: CHH) is one of the largest lodging franchisors in the world. With nearly 7,500 hotels, representing nearly 630,000 rooms, in 46 countries and territories, with a range of high-quality lodging options from limited service to full-service hotels in the upper upscale, upper mid-scale, midscale, extended-stay, and economy segments. We're the hotel company for those who choose to bet on themselves - the underdog, the dreamer, the entrepreneur - because that's who we are, too.
At Choice, we are united by the simple belief that tomorrow will be even better than today - for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, MD and St. Louis Park, MN as well as our technology center in Scottsdale, AZ, and through our associates around the globe, every voice is heard, and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our more than 18,000 franchise owners, which propels us forward - giving our work at Choice a purpose larger than our business.
PLEASE NOTE: This role is not eligible for sponsorship
Ability to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity.