Salary: $29.29 - $35.61 Hourly
Location : Rancho Santa Fe, CA
Job Type: Full-Time
Job Number: Division: Support Services Division
Opening Date: 04/01/2025
Closing Date: Continuous
Application Review Timeline: Candidates are encouraged to apply immediately, as this recruitment will close once a sufficiently strong candidate pool has been established, but no later than April 27th.
Description Candidates are encouraged to apply immediately, as this recruitment will close once a sufficiently strong candidate pool has been established, but no later than April 27th. CLASSIFICATION DEFINITION
Under general supervision, performs a variety of support services for the emergency communications center and related technologies.
CLASSIFICATION CHARACTERISTICS
This is the entry-level classification in the Information Systems Support series. Incumbents assigned to this classification level may specialize in either an Information Technology (IT), Geographic Information Systems (GIS), or Radio focus.
Incumbents with a Radio focus will assist in the management and maintenance of the regional VHF infrastructure, will maintain regional and local fleetmaps, will work with San Diego County to maintain 800MHz radios for agencies, and perform other duties as assigned.
Incumbents in this position may also be cross trained in any focus and may perform such related duties and other duties as assigned. This classification is subject to emergency recall to duty on a 24-hour basis and is required to work an on-call after-hours duty rotation schedule.
SUPERVISION RECEIVED
General direction is provided by the ISS Lead and/or Specialist and direct supervision is provided by the Division Manager.
Essential Functions RADIO FOCUS
Essential and other important responsibilities and duties may include, but are not limited to, the following:
- Install communication (e.g., radio, computer) and other equipment in or on vehicles; install communication (e.g., radio, microwave, computer, telephone) and other equipment (e.g., infrastructure equipment, cabling) in offices and other buildings (e.g., remote microwave/radio tower sites); perform preventative maintenance on communication network and/or components.
- Install and configure network hardware and software; update system documentation; coordinate system/component upgrades and repairs with vendors and users; monitor the work of vendors to ensure compliance of enterprise standards for products and services; provide user training regarding equipment and network utilization.
- Troubleshoot, repair, and resolve malfunctions of equipment and devices (e.g., computer, radios, microwave, telephones, and cabling); diagnose, locate, and repair network malfunctions.
- Research, evaluate and test proposed products, product versions and systems solutions.
- Confer with regional partners and vendors to determine requirements and services and coordinate activities to ensure capability exists for inter-agency communication.
- Plan new and revised communications systems; estimate installation and recurring costs; coordinate the modification and installation of systems and leased data and transmission facilities; review and verify billings for completeness and accuracy prior to submission for payment; prepare recommendations and reports.
Minimum Qualifications MINIMUM QUALIFICATIONS
Any combination of experience, education, and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
RADIO FOCUS
Education and Experience:
- An Associate degree, complete or in progress, from an accredited college or university with major coursework in Computer Science, or a related field.
- A bachelor's degree is highly desirable.
- One (1) year providing radio systems support at an entry level.
License and Special Requirements:
- Must possess a valid California Driver's License.
Knowledge of:
- Operations, services, concepts, terms and activities common to information systems and radio services.
- Basic operational characteristics of local and regional radio systems.
- Operational characteristics of communication systems, equipment and devices.
- Tools and test equipment used in the installation, maintenance and repair of radio systems.
- Methods and techniques of troubleshooting radio system hardware and software problems.
- Principles and practices of customer service.
- Methods and techniques of developing and presenting technical documentation and training materials.
- Principles and practices of record keeping and reporting.
- Modern office procedures, practices, methods and equipment.
Ability to:
- Operate, maintain and perform repairs on radio equipment and software.
- Test and repair radio equipment.
- Communicate technical information, both orally and in writing, to a wide variety of users.
- Plan, organize, prioritize and process work to ensure that deadlines are met.
- Prepare clear and concise reports.
- Learn and utilize specialized terminology if needed by the specific assignment.
- Read, understand and apply technical information pertaining to computer and network systems.
- Adapt quickly to changes in policies, procedures, and assignments.
- Communicate effectively, both verbally and in writing.
- Establish, maintain, and foster effective working relationships with those encountered during the course of the work.
Additional Information PHYSICAL AND MENTAL REQUIREMENTS
Mobility - frequent standing or sitting for extended periods; frequent walking; occasional driving; occasional pushing/pulling; frequent bending, kneeling, squatting and crawling. Lifting - frequent lifting up to 25 pounds; occasional lifting up to 50 pounds. Vision - constant use of good overall vision for reading/close up work; frequent use of color perception and eye/hand coordination; occasional use of depth perception and peripheral vision. Dexterity - frequent repetitive motion from writing and using a computer keyboard; frequent grasping, holding and reaching. Hearing/Talking - frequent hearing/talking to others on the telephone and in person; occasional hearing of faint sounds. Emotional/Psychological - frequent decision making and concentration; frequent public contact; and working alone.
WORKING CONDITIONS
Work is typically performed in an indoor office environment and requires travel to other locations. Work environments may include noise, dust and/or unpleasant odors, and may occasionally require work in confined spaces. Evening, holiday and/or weekend work may be required.
NCDJPA is committed to providing equal employment opportunities to all employees and applicants, without regard to any protected status in accordance with applicable local, state, and federal law.
CalPERS Retirement Employees will be enrolled in one of the follow CalPERS retirement plans, depending on eligibility:
- Tier 2 (hired date on or after 3/1/2013):
- Formula: 2.5% 55 x years of service x final average monthly salary
- Contributions: Employee 8.0% of reportable payroll; NCDJPA 11.59% (FY23-24)
- PEPRA (hired date on or after 3/1/2013):
- Formula: 2.0% 62 x years of service x final average monthly salary
- Contributions: Employee 7.75% of reportable payroll; NCDJPA 7.47% (FY23-24)
NCDJPA does not participate in Social Security.
Paid Leave: - Vacation Accrual Rates (per pay period):
- 3.8 hours - beginning on the hire date
- 5.5 hours - after the 4-year anniversary
- 6.6 hours - after the 9-year anniversary
- 7.6 hours - after the 14-year anniversary
- 8.3 hours - after the 19-year anniversary
- Sick Leave: 4.16 hours per pay period.
- Holidays: NCDJPA recognizes eleven (11) holidays. In lieu of time off, Dispatch staff receive a lump sum payment each November equivalent to 132 hours of their hourly rate of pay.
Health Insurance Health, dental, and vision plans are available. NCDJPA pays up to the amounts listed based on the medical insurance plan selected by the employee with remaining funds available for dental and vision. Any unused premiums are deposited into a Health Reimbursement Arrangement (HRA).
- $2,000 per month for Family
- $1,725 per month for Employee +1
- $1,100 per month for Employee Only
Short-Term and Long-Term Disability NCDJPA provides both short-term and long-term disability at no cost to employees. Represented staff participate in State Disability Insurance (SDI) at the employee's cost.
Other Benefits - $50,000 life insurance policy for each employee, paid by NCDJPA.
- Optional benefits (e.g. supplemental life, accident, etc.) at the employee's cost.
- Employees can sign up for a voluntary 457 deferred compensation plan with Voya.
Other Pay (benefits vary and may not apply to all employee groups)
- Education Incentive & Industry Certification Incentive - between $16 - $55 per pay period
- Bilingual, EMD Performance, Longevity, On-Call, Standby, Trainer
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